Technical Writer (Methods & Procedures Specialist) - Tempus Technologies

PNC; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company seeks a detail-oriented Documentation Specialist to join the Operations Team. The role involves creating and maintaining internal documentation, ensuring clarity for stakeholders, and supporting training materials. Ideal candidates have a degree and relevant experience, focusing on effective communication and process management.

Benefits

Health Coverage

Retirement Plans

Paid Time Off

Educational Assistance

Wellness Programs

Qualifications

• 2+ years of relevant experience or equivalent education and work history.

Responsibilities

• Develop clear, concise internal training guides.
• Document configuration, usage, and maintenance procedures for internal tools.
• Regularly review documentation for accuracy and relevance.

Skills

Effective Communication

Process Management

Quality Management

Education

University/College Degree

Job description

Position Overview

Founded in 1987, Tempus Technologies is a leader in secure payments at the point of interaction. We develop advanced point-of-sale payment integration technology and software solutions to meet our customers' evolving business needs. Recognizing our employees as our greatest assets, we are growing and offer unlimited career advancement opportunities and individual career path development.

Tempus Technologies, a subsidiary of PNC, seeks a detailed-oriented Documentation Specialist to join our Operations Team. This role involves creating and maintaining internal documentation, training scripts, and ensuring clarity and accessibility for internal teams and stakeholders.

Responsibilities

1. Documentation Creation

• Develop clear, concise internal training guides.
• Collaborate with subject matter experts for accurate documentation.
• Create visually appealing documents using various tools.

Tool Documentation

• Document configuration, usage, and maintenance procedures for internal tools.
• Update guides for end-users on tool functionalities.
• Keep documentation current with process changes.

Communication and Collaboration

• Engage with team members and stakeholders for accurate information gathering.
• Align documentation with current processes.

Quality Assurance

• Regularly review documentation for accuracy and relevance.
• Incorporate feedback to improve documentation quality.

Training Support

• Assist in creating and supporting training materials.

Job Description

• Develops, implements, and maintains procedures and guidelines.
• Guides process development, testing, and evaluation; recommends improvements.
• Reports and recommends techniques for operational analysis.
• Performs methods analysis and supports workflow improvements.
• Recommends data collection forms and conducts analytical studies.

PNC employees are expected to be:

• Customer Focused - Prioritize customer needs and satisfaction in all decisions.
• Managing Risk - Assess and manage risks aligned with PNC's framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience, including a university/college degree and 2+ years of relevant experience, or equivalent education and work history.

Preferred Skills

Auditing Operations, Crisis Management, Process Design, Regulatory Compliance, etc.

Competencies

Consulting, Decision Making, Effective Communication, Process Management, Quality Management, etc.

Work Experience

Typically requires a degree and 2+ years of relevant experience; equivalency considered.

Education & Certifications

No specific degree or certification required.

Benefits

PNC offers comprehensive benefits including health coverage, retirement plans, paid time off, educational assistance, and wellness programs. For details, visit Your PNC Total Rewards.

Disability Accommodations

For accommodations, contact [e-mail] with details. Confidentiality assured.

EEO Statement

PNC provides equal employment opportunities regardless of protected categories.

Additional Information

Subject to FDIA, SAFE Act, and FINRA requirements, including restrictions related to criminal history.

California Residents

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