Technical Writer - Leo Security & Productivity Infra

Amazon; Bellevue (WA); On-site; USD 83,000 - 129,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Leo seeks a Technical Writer to own and manage documentation for Leo Security Productivity Infrastructure. You will craft user guides, training materials, and help content for a globally diverse audience, collaborating with cross-functional teams to ensure accuracy and accessibility across formats.

Responsibilities include lifecycle management of documentation, incorporating user feedback, and driving adoption with measurable content improvements.

Qualifications

• Bachelor's degree in Computer Science or a closely related field.
• Experience as a technical editor or writer of technical documentation working with style guides.
• Preferred: experience in project management.

Responsibilities

• Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a consistently high quality bar across all deliverables.
• Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans shared during WBR and MBR updates.
• Create and maintain integrated help content and training on the Amazon training service consoles, reporting on adoption metrics and content effectiveness in WBR and MBR forums.
• Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility across all formats.
• Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery, with progress and milestones tracked and communicated through WBR and MBR updates.
• Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items in WBR and MBR reviews to maintain visibility and accountability.

Education

Bachelor's degree in Computer Science or a closely related field

Experience as a technical editor or writer of technical documentation with style guides

Job description

Amazon Leo seeks a Technical Writer to own and manage documentation for Leo Security Productivity Infrastructure. You will craft user guides, training materials, and help content for a globally diverse audience, collaborating with cross-functional teams to ensure accuracy and accessibility across formats.

Responsibilities include lifecycle management of documentation, incorporating user feedback, and driving adoption with measurable content improvements.