Technical Writer – Leo Security Docs & Training Programs

Amazon Inc.; New York, Northern (NY, KY); Hybrid; USD 141,000 - 191,000; Full time

Job summary

Amazon Leo is seeking a Technical Writer for the Leo Security Productivity Infrastructure and Services group in New York. You will coordinate documentation across teams, maintain user guides and training content, and drive adoption of supported services.

The role emphasizes governance, lifecycle management, and measurable content improvements across global audiences. Key qualifications include a Bachelor's in Computer Science and experience with technical documentation and style guides.

Qualifications

• Bachelor's degree in Computer Science or a closely related field.
• Experience as a technical editor or writer of technical documentation working with style guides.

Responsibilities

• Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a consistently high quality bar across all deliverables.
• Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans shared during WBR and MBR updates.
• Create and maintain integrated help content and training on the Amazon training service consoles, reporting on adoption metrics and content effectiveness in WBR and MBR forums.
• Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility across all formats.
• Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery, with progress and milestones tracked and communicated through WBR and MBR updates.
• Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items in WBR and MBR reviews to maintain visibility and accountability.

Skills

Technical writing

Content editing

Documentation

Education

Bachelor's degree in Computer Science

Job description

Amazon Leo is seeking a Technical Writer for the Leo Security Productivity Infrastructure and Services group in New York. You will coordinate documentation across teams, maintain user guides and training content, and drive adoption of supported services.

The role emphasizes governance, lifecycle management, and measurable content improvements across global audiences. Key qualifications include a Bachelor's in Computer Science and experience with technical documentation and style guides.