Technical Writer, Amazon Leo Security Productivity Infrastructure and Services

Amazon; New York (NY); On-site; USD 81,000 - 142,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon Kuiper Manufacturing Enterprises LLC in New York is seeking a skilled technical writer to own end-to-end documentation for Amazon Leo. You will create, edit, and maintain user guides, API docs, and training materials for a global audience while collaborating with security, product, and service teams.

Applicants should have a bachelor’s degree in Computer Science or a related field and proven experience with technical editing and writing using style guides.

Qualifications

• Bachelor's degree in Computer Science or a closely related field.
• Experience as a technical editor or writer of technical documentation with style guides.

Responsibilities

• Partner with security, product, and service teams to develop and maintain user guides, help content, and training materials.
• Triage feedback and incorporate insights into content improvements for WBR/MBR updates.
• Create and maintain content for global audiences across multiple formats and platforms.

Skills

Technical writing

Technical editing

Style guides

Education

CS degree or related field

Job description

Description

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Description

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

We have a team culture that encourages ownership, diversity, inclusion, and innovation. You will have an opportunity to work across the entire Leo organization implementing and managing various controls along side Leo Security. Leo security owns policy and definition of controls, and this role owns the coordination, development, implementation, and change management of controls as well as managing defects and improvements.

Key job responsibilities

• Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a consistently high quality bar across all deliverables.
• Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans shared during WBR and MBR updates.
• Create and maintain integrated help content and training on the Amazon training service consoles, reporting on adoption metrics and content effectiveness in WBR and MBR forums.
• Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility across all formats.
• Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery, with progress and milestones tracked and communicated through WBR and MBR updates.
• Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items in WBR and MBR reviews to maintain visibility and accountability.

Basic Qualifications

• Bachelor's degree in Computer Science or a closely related field
• Experience as a technical editor or writer of technical documentation working with style guides

Preferred Qualifications

• Experience in project management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 81,300.00 - 142,300.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,400.00 USD annually

Company

Amazon Kuiper Manufacturing Enterprises LLC

Job ID: A3177107