Technical Writer - II/ Only W2 Folks

AmNet Services, Inc.; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Dallas, TX is seeking a skilled Policy Analyst / Technical Writer to support policy management functions. Candidates must have significant technical writing experience, especially in Information Security or IT. Responsibilities include migrating documents, collaborating with cross-functional teams, and supporting governance processes. Candidates with a four-year degree and specific certifications are preferred. This position is open to US citizens only.

Qualifications

• Five years as a Technical Writer/Document Specialist in IT or Information Security.
• Three years of experience with Technical Writing certifications considered.
• Two years professional experience in IT or Telecommunications.
• Experience in Information Security compliance and governance.
• Advanced MS Word skills.

Responsibilities

• Migrate documents from Draft to Published status in DMS.
• Guide knowledge capture and codification in teams.
• Identify document gaps between existing policies.
• Support document governance processes.
• Analyze documents versus corporate policies.

Skills

Technical writing style adherence

Collaboration with Subject Matter Experts

Knowledge of information security standards

Knowledge of quality management practices

SharePoint functionality

Education

Four-year degree or equivalent work experience

Tools

Microsoft Office

SharePoint

Job description

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200+ years of experience in designing, optimizing and performance engineering for several mid–large wireless carriers internationally – that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re‑occurring costs associated with operating an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these Networks. Whether an off‑the‑shelf or custom solution is needed, we’ll create a solution and push the data on the best cloud platform to fit your needs, including your own.

Job Description

Location: DFW Airport-TX-USA

Policy Analyst / Technical Writer Job Description

This position supports the Policy Management function within Client Enterprise Solutions (VES) Cloud and Data Center Services (“Cloud”), and is responsible for the authoring, analysis, review, and approval of related policies, processes, and procedures. Responsibilities include:

• Migrating documents on policy, process and procedure from Draft status to Published status within the Cloud Document Management System (DMS)
• Working within a variety of cross‑functional teams to guide knowledge capture and codification
• Identification of gaps between Cloud documents and applicable requirements
• Supporting document governance processes
• Analysis of documents against Client Corporate Policy (CPI-810) and other corporate standard documents and industry best practices such as ISO 27001, NIST SP 800-53, CSA, PCI DSS, HIPAA, and so on
• Providing insight and innovation in the development of new methods and procedures to refine the Policy Management Process
• Security training program development, where necessary
• Dissemination for training and attestation of all Published Policies and Procedures using the Microsoft InfoPath to create custom forms
• Copy editing managed documents

Required skills include:

• Ability to adhere to technical writing style guides
• Ability to work effectively within a knowledge‑oriented team and collaborate with technical Subject Matter Experts (SMEs)
• General knowledge of information security standards such as ISO 27001, NIST SP 800-53, CSA, SSAE 16, HIPAA Security and Privacy rules, PCI DSS, and others
• General knowledge of quality management practices as defined by ISO 9001
• General knowledge of SharePoint functionality and site features

A successful candidate will have:

• A four‑year degree from an accredited college or university or equivalent work experience:
  • At least five years professional experience as a Technical Writer/Document Specialist in the Information Security or Information Technology fields
  • At least three years professional experience as a Technical Writer/Document Specialist in conjunction with Certifications in Technical Writing, Microsoft Office, and etc. also considered
• At least two years professional experience in Information Technology (IT), or Telecommunications industries
• At least two years professional experience in Information Security compliance and/or governance
• Minimum two years professional experience in technical writing and research
• Advanced/Intermediate MS Word skill level (advanced preferred)
• Experience with SharePoint site usage, functionality, features, and administration
• Professional experience in policy development and implementation a plus, but not required
• Excellent oral and written communication skills with both technical and executive audiences

US CITIZENS ONLY