Technical Writer II / Instructional Designer

SGS Consulting; Sacramento (CA); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

SGS Consulting in Sacramento, CA is seeking a skilled Learning and Development specialist to create and maintain eLearning courses, job aids, and technical documentation. You will develop interactive training content for operational users and manage course publication and access.

This role requires translating complex technical information into clear materials, collaborating with IT, operations, and vendor teams, and ensuring content aligns with branding and quality standards.

Formación

• Experience in technical writing, instructional design, or learning and development (L&D).
• Experience creating online training content and eLearning modules.
• Experience with video creation and multimedia content development.
• Ability to translate complex technical information into clear, user-friendly content.
• Strong collaboration and communication skills.

Responsabilidades

• Create, update, and maintain eLearning courses, job aids, and technical documentation
• Develop interactive training content for operational users
• Update training materials as applications are enhanced or business processes evolve
• Publish and manage course content, including course ownership and access management
• Create and maintain release notes templates and documentation standards
• Build and maintain documentation libraries within SharePoint
• Produce training videos and embed multimedia into course content
• Validate technical accuracy by working closely with project team members, subject matter experts, and training teams
• Participate in regular team sessions to ensure content quality and consistency
• Track documentation through the complete lifecycle, including creation, review, approval, publication, and updates
• Ensure all materials align with company branding and quality standards
• Collaborate with IT, operations, and vendor teams to gather requirements and deliver training solutions

Conocimientos

Technical Writing

Instructional Design

Learning Development

Training Content Development

Documentation Management

Multimedia and Video Creation

SharePoint

Cross-Functional Collaboration

Documentation Standards and Release

Educación

Bachelor's degree

Herramientas

SharePoint

Descripción del empleo

Job Responsibilities

• Create, update, and maintain eLearning courses, job aids, and technical documentation


• Develop interactive training content for operational users


• Update training materials as applications are enhanced or business processes evolve


• Publish and manage course content, including course ownership and access management


• Create and maintain release notes templates and documentation standards


• Build and maintain documentation libraries within SharePoint


• Produce training videos and embed multimedia into course content


• Validate technical accuracy by working closely with project team members, subject matter experts, and training teams


• Participate in regular team sessions to ensure content quality and consistency


• Track documentation through the complete lifecycle, including creation, review, approval, publication, and updates


• Ensure all materials align with company branding and quality standards


• Collaborate with IT, operations, and vendor teams to gather requirements and deliver training solutions

Skills

• Technical Writing


• Instructional Design


• Learning Development


• Training Content Development


• Documentation Management


• Multimedia and Video Creation


• SharePoint


• Cross-Functional Collaboration


• Documentation Standards and Release Notes Management

Must Have

• Experience in technical writing, instructional design, or learning and development (L&D)


• Experience creating online training content and eLearning modules


• Experience with video creation and multimedia content development


• Ability to translate complex technical information into clear, user-friendly content


• Strong collaboration and communication skills


• Detail-oriented with strong organization and documentation management abilities


• Comfortable working in a dynamic environment with evolving priorities


• Experience working with cross-functional teams and stakeholders

Preferred

• Experience supporting utility, grid operations, or enterprise application environments


• Experience developing training materials for OMS (Outage Management System) and ADMS (Advanced Distribution Management System) applications


• Experience managing content within SharePoint libraries


• Creative and thoughtful approach to content development


• Highly organized with strong attention to detail


• Proactive and engaged in stakeholder collaboration


• Commitment to improving user experience through effective training and documentation solutions

Education / Experience

Bachelor’s degree — Preferred