Technical Writer - Hardware & Software Documentation

GPD Global, Inc.; Grand Junction, Northern (CO, KY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

GPD Global, Inc. is seeking a dynamic Technical Writer to create, maintain, and publish documentation supporting manufacturing operations, product integrations, processes, and regulatory compliance.

You will work with engineering, applications, assembly, quality, production, supply chain, material control, and regulatory teams to develop clear, user-friendly documentation including work instructions, manufacturing procedures, product specifications, test procedures, quality records, and

Qualifications

• Proven experience creating technical documentation for software, hardware, or integrated systems.
• Strong written and verbal skills to explain complex concepts.
• Ability to work with engineering teams and subject matter experts.
• Experience with topic-based docs and publishing workflows.
• Familiarity with structured authoring and publishing tools.

Responsibilities

• Create, maintain, and publish topic-based technical documentation for software and hardware products.
• Develop and update user guides, reference manuals, installation instructions, FAQs, how-to guides, tutorials, troubleshooting documentation, and release notes.
• Create and maintain online documentation and context-sensitive help systems, including search, indexing, and navigation.
• Publish complete documentation packages for product releases and customer shipments.
• Collaborate closely with software developers, hardware engineers, product managers, and support personnel to learn product features, operation, architecture, and intended use.
• Gather information directly from subject matter experts through interviews, demonstrations, testing, and hands-on use of products.
• Organize, maintain, and improve internal and external documentation repositories.
• Establish and enforce documentation standards, templates, and publishing processes.
• Review documentation for technical accuracy, completeness, consistency, and usability.
• Manage documentation updates associated with product enhancements, bug fixes, and new releases.

Skills

Technical writing

Manufacturing processes

Cross-functional collaboration

DITA authoring

Online help systems

Editing & QA

SME interviews

Tools

DITA Open Toolkit

Oxygen XML Editor

Version control

Job description

GPD Global, Inc. is seeking a dynamic Technical Writer to create, maintain, and publish documentation supporting manufacturing operations, product integrations, processes, and regulatory compliance.

You will work with engineering, applications, assembly, quality, production, supply chain, material control, and regulatory teams to develop clear, user-friendly documentation including work instructions, manufacturing procedures, product specifications, test procedures, quality records, and