Senior Technical Writer: Documentation Recovery & Cyber Ops

Accord Technologies Inc; Spartanburg (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Accord Technologies Inc. seeks an experienced Technical Writer to support a large-scale Documentation Recovery initiative in a complex IT environment.

You will craft, standardize, organize, and maintain authoritative technical documentation with IT leadership and SMEs, transforming discovery findings into clear, accurate documents. The role supports cybersecurity, IT operations, incident response, disaster recovery, and business continuity, ensuring reusable templates and lifecycle practices are

Qualifications

• 5+ years of demonstrated Technical Writing experience in complex IT environments.
• Demonstrated ability to translate SME knowledge into clear documentation.
• Experience creating SOPs, Runbooks, system and operation documentation.

Responsibilities

• Develop and maintain clear, professional technical documentation using standardized templates and conventions.
• Create and maintain SOPs, operational procedures, system and infrastructure docs, runbooks, and knowledge-base articles.
• Translate complex technical information from SMEs into accurate, easy-to-understand docs.
• Produce diagrams and visuals using Visio to support workflows and architectures.
• Ensure consistency, version control, metadata, ownership, review dates, and change history across docs.
• Collaborate with Business Analysts to convert discovery outputs into finalized documentation.
• Review documents with SMEs and reconcile feedback for publication.
• Prepare documentation for approval and publication and support lifecycle practices.

Skills

Technical Writing

IT Documentation

SOP Development

Runbook Development

MS Word

SharePoint

Visio

MS 365

Technical Documentation

Process Documentation

System Documentation

Infrastructure Documentation

Knowledge Management

Information Architecture

Document Management

Documentation Standards

Quality Control

Education

Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or related field

Equivalent relevant professional experience

Tools

Microsoft Word

Microsoft SharePoint

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Visio

Job description

Accord Technologies Inc. seeks an experienced Technical Writer to support a large-scale Documentation Recovery initiative in a complex IT environment.

You will craft, standardize, organize, and maintain authoritative technical documentation with IT leadership and SMEs, transforming discovery findings into clear, accurate documents. The role supports cybersecurity, IT operations, incident response, disaster recovery, and business continuity, ensuring reusable templates and lifecycle practices are