Technical Writer: Docs Excellence & Systems Builder

Triwill Group; Chicago, Northern (IL, KY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Adyen's Docs Excellence team in Chicago is seeking a systems-minded Technical Writer to treat technical content as structured, living knowledge, not static pages, and to operate as a mix of System Builder and Technical Curator.

Design metadata schemas and ontologies, review auto-generated content for technical accuracy, and author API references, integration guides, and conceptual docs in a docs-as-code workflow with Git and Markdown.

Qualifications

• 3+ years documenting complex technical spaces, including APIs, SDKs, or developer platforms.
• Ability to design ontologies, metadata schemas, and structured information models.
• A high-judgment editor who can spot hallucinations, inaccuracies, or structural gaps in automated drafts.
• Fully fluent in Git, Markdown, and docs-as-code toolchains.
• Practical use of AI tools to gather context and streamline documentation work.

Responsibilities

• Design and maintain metadata schemas (YAML front matter), ontology, and rules that support automated, first-pass content generation workflows.
• Review, edit, and fact-check auto-generated content and code snippets for technical accuracy, edge cases, and voice.
• Author and refine API reference guides, integration workflows, and conceptual docs in a docs-as-code environment (Git, Markdown).
• Partner with Product Managers, Engineers, Support, and Implementation Managers to capture platform logic and validate merchant integration flows.
• Structure documentation so it serves both human developers navigating integrations and AI systems parsing context.

Skills

Technical writing

Editorial judgment

Cross-functional collaboration

AI tools

Tools

Git

Markdown

Postman

VS Code

Job description

Adyen's Docs Excellence team in Chicago is seeking a systems-minded Technical Writer to treat technical content as structured, living knowledge, not static pages, and to operate as a mix of System Builder and Technical Curator.

Design metadata schemas and ontologies, review auto-generated content for technical accuracy, and author API references, integration guides, and conceptual docs in a docs-as-code workflow with Git and Markdown.