Technical Writer – API & Developer Documentation

Contiem, Inc.; Town of Brookfield (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO 3 weeks

8 paid holidays

Life insurance

401(k) with 4% match

Professional membership reimbursement

Employee referral bonus

Job summary

Contiem, Inc. is seeking a Technical Writer with API experience to develop and maintain documentation for RESTful and GraphQL services. You will work closely with engineers and subject matter experts to ensure accurate, clear API references, guides, and release notes for clients across industries.

The role emphasizes creating and refining user guides, online help, tutorials, and integration documentation, while upholding documentation standards and governance across product updates.

Qualifications

• 5-7 years’ experience in technical writing, with technical writing being your primary job function.
• Experience supporting e-commerce, SaaS, developer tools, or technology-focused organizations.
• Experience testing APIs using tools such as Postman or similar API testing platforms.
• Knowledge of DITA XML-based content management and structured authoring methodologies.
• Experience reviewing and editing AI-generated technical content.

Responsibilities

• Develop, maintain, and publish API documentation for RESTful and GraphQL services.
• Create user guides, online help systems, installation guides, operational procedures, and maintenance documentation.
• Ensure documentation complies with authoring standards, workflows, and style guidelines.
• Collaborate with software engineers, product managers, QA teams, project managers, and other stakeholders throughout the documentation lifecycle.

Skills

Technical writing

API documentation

Editing AI-generated content

Education

Bachelor’s degree in technical writing, journalism, communications, or related field

Tools

MadCap Flare

Microsoft Suite

Google Workspace

Adobe Creative Cloud

DITA XML

JSON

Markdown

HTML 5

Job description

Contiem, Inc. is seeking a Technical Writer with API experience to develop and maintain documentation for RESTful and GraphQL services. You will work closely with engineers and subject matter experts to ensure accurate, clear API references, guides, and release notes for clients across industries.

The role emphasizes creating and refining user guides, online help, tutorials, and integration documentation, while upholding documentation standards and governance across product updates.