Technical Writer

AAC Inc; Vienna (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

AAC Inc. seeks a skilled technical writer to develop and maintain user manuals, SOPs, and knowledge base content for IT operations.

You will translate complex IT information into clear, user-friendly materials and standardize documentation formats for consistency. Applicants should have a BS in a related field and at least three years of experience in IT documentation, with proficiency in Word, PowerPoint, SharePoint, and Confluence.

Qualifications

• BS in English, Communications, IT, or related field and at least 3 years of technical writing/IT documentation.
• Experience documenting IT support processes and enterprise systems.
• Familiarity with ITIL and ITSM terminology.
• Ability to write clear, accurate, and structured technical documentation.
• Strong understanding of IT terminology and enterprise environments.
• Proficiency with Word, PowerPoint, SharePoint, Confluence.

Responsibilities

• Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.
• Interview subject-matter experts across operational teams to gather technical information.
• Translate technical content into concise, user-friendly materials.
• Standardize documentation formats, revision control, and layout.
• Support communication efforts for major deployments, migrations, or procedural changes.

Skills

Technical writing

Documentation tools

IT terminology

Communication

Education

BS in English, Communications, IT, or related field

Tools

Word

PowerPoint

SharePoint

Confluence

Job description

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users.

Position currently requires on-site support. On-site requirements are subject to change based on contract needs and customer requirements.

Responsibilities

• Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.
• Interview subject-matter experts across operational teams to gather technical information.
• Translate technical content into concise, user-friendly materials.
• Standardize documentation formats, revision control, and layout.
• Support communication efforts for major deployments, migrations, or procedural changes.

Required Skills

Required Experience

• BS in English, Communications, IT, or a related field (preferred), and a minimum of three years of technical writing and/or IT documentation experience.
• Experience documenting IT support processes, engineering workflows, and enterprise systems.
• Familiarity with ITIL and ITSM processes and terminology.
• Ability to write clear, accurate, and structured technical documentation.
• Strong understanding of IT terminology, service processes, and enterprise technology environments, including ITIL and ITSM processes and terminology.
• Proficiency with documentation tools (Word, PowerPoint, SharePoint, Confluence, or similar).

Qualifications

• Must obtain an agency public trust suitability determination prior to start date.
• Excellent written communication and attention to detail.
• Must be able to work independently and collaborate effectively within a team in a fast-paced environment.
• Experience supporting a complex Federal agency enterprise is a plus.