Technical Writer

Concentrix; United States; Remote; Full time

Job summary

Concentrix is seeking a skilled Technical Writer to enhance the developer experience by providing clear documentation for its Client Developer Portal. The role involves creating how-to guides and collaborating with development teams to ensure accurate and up-to-date content. Join a company recognized for its career growth opportunities and exceptional culture. You'll work alongside the best, driving innovation in the technology and services industry.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Holidays

Qualifications

• Proven experience in technical writing, particularly for developer-facing content.
• Strong understanding of APIs and experience with Orders APIs is a plus.
• Excellent writing, editing, and communication skills.
• Ability to translate complex technical concepts into clear documentation.
• Experience collaborating with development teams.

Responsibilities

• Develop comprehensive how-to guides for the Orders API.
• Write detailed instructions and walkthroughs for prioritized key use cases.
• Draft and vet descriptive content and usage examples.
• Collaborate with development teams to ensure technical accuracy.
• Regularly update documentation based on feedback and API changes.

Skills

Technical writing

APIs understanding

Excellent communication

Collaboration

Job description

Job Title:

Technical Writer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our client. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Technical Writer

Job Overview:

We are seeking a skilled Technical Writer to join our team, focusing on supporting our Client Developer Portal. The ideal candidate will create clear, concise, and user-friendly documentation, specifically how-to guides, developer-facing instructions, and descriptive content for our Orders API. This role is crucial for enhancing the developer experience by providing easy-to-understand instructions and examples for key use cases.

Key Responsibilities:

• How-to Guides Creation: Develop comprehensive how-to guides for the Orders API, including tasks like placing an order and retrieving order status, ensuring they are clear and useful for developers.

• Developer-Focused Content: Write detailed instructions and walkthroughs for less than 10 prioritized key use cases, aimed at facilitating developers' understanding and implementation of our API.

• Content Drafting and Vetting: Draft and vet descriptive content and usage examples that complement internal development artifacts, ensuring accuracy and relevance.

• Collaboration: Work closely with development teams to gather insights and verify technical accuracy of the documentation.

• Continuous Improvement: Regularly update documentation based on feedback and changes in API features or functionalities, ensuring the information remains current and valuable.

Qualifications:

• Proven experience in technical writing, particularly for developer-facing content.

• Strong understanding of APIs and experience with Orders APIs is a plus.

• Excellent writing, editing, and communication skills.

• Ability to translate complex technical concepts into clear and concise documentation.

• Experience collaborating with development teams and understanding developer needs.

• Familiarity with documentation tools and platforms used for developer portals.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data . As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The hourly range for this position is $36.64 - $54.96 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted till 06/20/2025

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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