Technical Writer

Vasion, Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k with company match

HSA

Paid parental leave

Vacation bonus

Flexible benefits

Job summary

Vasion, Inc. is seeking a Technical Writer to join the Technical Content team within Technical Services.

You will create and maintain product documentation for our Intelligent Print Automation platform, collaborating with Product and Product Marketing to deliver online documentation and learning resources for customers configuring and using Vasion products. The role requires hands-on knowledge of product features, customer-focused clarity, and the ability to convey complex concepts precisely.

Qualifications

• 2–3 years of experience as a tech writer in software development
• Associate degree in a technical field, analysis or technical writing
• Understanding of client-server models, SaaS, and network protocols
• Strong written and verbal communication with attention to detail
• Ability to break down complex technical concepts clearly
• Collaborative work style with SMEs and cross-functional teams
• Familiarity with MadCap tools and in-software help systems is a plus

Responsibilities

• Collaborate with senior writers and product managers on documentation planning
• Identify documentation gaps with support and product teams
• Produce admin-level end-user docs for SaaS features and release notes
• Perform topic-based authoring and single-source publishing using CMS
• Apply structured authoring and metadata tagging for findability
• Create customer-facing release notes with product managers
• Leverage in-software help to deliver contextual guidance
• Review and update content with SMEs and senior writers
• Adhere to design/style guides for technical terminology
• Support other external-facing technical writing tasks as needed

Skills

Tech writing

MadCap Flare

Interpersonal skills

Team collaboration

Jira/Confluence

Education

Associate Degree in a technical field

Tools

MadCap Capture

MadCap Central

Intercom

Jira

Confluence

Job description

For more than a decade, Vasion has been helping companies simplify their print infrastructure, automate business processes, and integrate their technology in a more secure environment. Our mission, to make digital transformation attainable for everyone, drives a culture of innovation and exploration. We have one simple goal: help organizations simplify processes through automation and integration.

So we created simple, cost-effective, and easy-to-implement digital tools that work together, removing bottlenecks and improving efficiency. And we’re always on the lookout for new people who can help us innovate, grow, and reach our goal.

About the role

As a Technical Writer on the Technical Content team within Technical Services, you'll play a key role in creating and maintaining product documentation for Vasion's Intelligent Print Automation platform. Working closely with Product and Product Marketing teams, you'll create online documentation and learning resources that help customers successfully configure and use Vasion products.

This job requires a hands-on understanding of product features and operational details, a clear understanding of the customer, and the ability to convey this knowledge in a clear and precise way.

What you'll do

• Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process
• Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs
• Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes
• Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS)
• Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation
• Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals
• Work with product managers and developers to create customer-facing release notes
• Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features
• Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content
• Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology
• Assist with other external-facing technical writing and editing projects as needed

Qualifications

• Minimum of 2-3 years of experience as a tech writer in a software development environment
• Minimum of Associate Degree in a technical field, analysis, or technical writing
• Understands client-server models, SaaS, and standard network protocols
• Superior written and verbal communication skills, including a keen eye for detail
• Proven ability to quickly understand and unpack complex technical concepts
• Exemplary critical thinking and analytical skills; asks probing questions
• History of working collaboratively in a team setting, with strong interpersonal skills
• Experience with MadCap Flare, MadCap Capture, and MadCap Central (preferred)
• Video capture and editing experience (preferred)
• Familiar with Jira/Confluence (preferred)
• Familiar with Intercom or similar in-software help system (preferred)
• Flexible work environment
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• 401k with company match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• On-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

Our Core Values

Vasion looks for people who will exemplify its four core values and are driven to become:

• Disruptive Visionaries: Our customers are the heroes, and our role is to be a guide on their journey, truly listening and identifying the needs and wants of our customers.
• Relationship Builders: We treat people as people, building strong relationships through empathy, compassion, and honest communication.
• Candor Seekers: Candid conversations are critical to achieving objectives, and we nurture a culture of caring personally and challenging directly.
• Action Owners: Every employee takes ownership of any failures and develops a plan to win, no matter their tenure or circumstance.

More about Vasion

Visithttps://www.vasion.comto learn more about Vasion.

Additional Information

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.