Technical Writer

Conch Technologies, Inc.; California (MO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Insulet is seeking a Technical Writer to craft clear design and technical documentation supporting regulatory and quality processes. You will manage UX strings, accessible text, and collaborate with UX design, content strategy, and cross-functional teams across the country and globally.

The role emphasizes strong writing, editing, and process development within a dynamic, agile environment, with opportunities to influence tool implementations and documentation standards.

Qualifications

• BA/BS in a related field or 1–3 years in medical device content creation.
• Experience with medical device/diabetes domain preferred.
• Ability to understand medical, clinical, and technical aspects.

Responsibilities

• Write clear design/technical documentation for regulatory and quality processes.
• Manage UX strings and accessible text within design files (e.g., Figma).
• Submit documentation to PLM/ALM systems and support tool improvements.
• Collaborate with UX Design, UX Content Strategy, and cross-functional teams.
• Develop and maintain technical writing guidelines within UX style.

Skills

Exceptional writing

Editing capabilities

Learn and explain tech

Attention to detail

Design tools knowledge

Project management

Agile environment

Cross-functional collaboration

Education

BA/BS in relevant field

1–3 years content creation

Tools

DITA/XML CMS (Madcap IXIA)

Arena/Polarion

Framer

Figma

Miro

Jira

Confluence

Smartsheet

Job description

Position Title: Technical Writer

Location - Remote or Hybrid in Acton, MA or San Diego, CA. Candidates in Acton, MA or San Diego, CA are preferred over candidates in other locations.

Position Overview:

Apply your strategic, organizational, and creative skills to provide informative content vital for our products and customer experience. A strong background in technical writing is must. This is a highly collaborative role where you'll partner with multiple cross-functional teams distributed across the country and globally. The Technical Writer is responsible for the creation of technical design documentation, accessible UX copy (i.e. alt text), managing UX strings, and supporting new tool implementations. You'll collaborate with key stakeholders like UX Design, UX Content Strategy, and other stakeholders across Insulet. The ideal candidate has experience contributing to innovation by connecting dots, building processes, and being flexible. They will collaborate with cross-functional leads within technical and UX teams. They're able to receive critical feedback and communicate effectively even amongst strong opinions.

Responsibilities:

• Write clear and concise design/technical documentation in support of our regulatory and quality processes (e.g., graphical requirements specifications).
• Responsible for documentation submissions into Asset and Product Lifecyle Management (PLM and ALM) systems.
• Support process and tool improvements.
• Create accessible text and other technical microcopy, such as string IDs, within design files with Figma.
• Manage all UX strings across all products in support of translation processes.
• Help develop and maintain Technical Writing guidelines within our team's UX writing style guidelines.
• Collaborate effectively and frequently with cross-functional stakeholders within and outside of UX, leading the revision process, and any deadlines.
• Work closely with UX managers to identify impacts and coordinate content outputs for all products / platforms.

Education and Experience:

• BA or BS in a discipline related to Technical Writing and the English language (e.g. Business Communications, English), or 1 3 years related experience in content creation for a medical device manufacturer and/or equivalent combination of education or experience.
• Healthcare, life sciences, or diabetes experience preferred.
• Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products.

Skills/Competencies:

To craft our content:

• Exceptional writing and editing capabilities.
• High level of competency in applied writing skills, especially writing for a lay user audience.
• Ability to learn and communicate technical concepts clearly and effectively, with a focus on storytelling.
• Precise attention to detail for technical documentation.
• Understanding of common design tools, language, and processes.

To succeed as an individual contributor:

• Excellent project management abilities and process development skills.
• Able to coordinate responsibilities for 1-2 programs in your care.
• Eagerness and aptitude to learn new technologies quickly.
• Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters.

To collaborate as a part of our team:

• Strong interpersonal skills and track record of building collaborative relationships.
• Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions.
• Comfort with a dynamic agile software development environment.
• Ability to make problems visible and actively participate in solution-finding.
• Immense flexibility: driving a focused approach while being able to pivot in a growing, fast-moving organization.

To work with our tools:

• Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint.
• Experience with DITA XML-based component content management systems, such as Madcap IXIA or similar.
• Experience with quality management systems like Arena, Polarion, or similar documentation systems (preferred).
• Proficiency with UX tools: Framer, Figma, Miro, Jira, Confluence, and Smartsheet (preferred)