Technical & Web Support Analyst

UCLA; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

The UCLA Department of History seeks a skilled Tech Support Analyst II to provide day-to-day instructional and user support for staff, faculty, and graduate students. Under supervision, you will plan, upgrade, troubleshoot, and train on departmental computer systems, hardware, software, and websites, collaborating with SSCERT back-end staff to resolve complex network issues.

Candidates should have a BA and two years networking experience, familiarity with Windows/Mac, M365, Adobe, Google Apps,

Qualifications

• Education and experience equivalent to a Bachelor of Arts and two-year relevant networking experience (Required)
• Familiarity with PCs and Mac systems, software products (such as M365, Campus Security Software, Adobe, Google Apps). (Required)
• Demonstrated skill in systems analysis and assessing alternative solutions, developing and implementing plans (Required)
• Demonstrated writing skills to enable the preparation of concise technical documentation (Required)
• Familiarity with microcomputer network systems analysis and design methodology. (Required)
• Demonstrated ability to set-up and maintain departmental web sites on the Internet using HTML, PHP, JavaScript, CSS and WordPress (Required)
• Ability to create and present one-on-one or small group training programs for computer/network users. (Required)
• Familiarity with support of networked mail. Knowledge of mail address in, file transfer and remote logon (Required)
• Detailed knowledge in connecting to centralized services such as mainframes via terminal-emulation software (e.g. ITS, OASIS via Hummingbird). (Required)
• Ability to install, configure and troubleshoot network computers, printers, interface cards (NICs) etc (Required)
• Demonstrated ability to work independently to prioritize and organize work understanding the relative importance of completing assignments in a timely manner in a large, complex environment. Able to follow through on projects and accomplish established goals (Required)
• Working Knowledge of Windows Active Directory. Knowledge of Windows Operating Systems, Mac OS X. (Required)

Responsibilities

• Provide day-to-day instructional and user computer support for staff, faculty, and graduate students.
• Plan, maintain, upgrade, troubleshoot and train on departmental computer systems and websites; resolve complex network issues with SSCERT staff.

Skills

Networking experience

PCs & Mac familiarity

Systems analysis

Technical writing

Network analysis

Training

Mail support

Terminal emulation

Troubleshooting hardware

Project management

Windows AD

Windows OS

Mac OS X

Education

Bachelor's degree in related area

Tools

HTML

PHP

JavaScript

CSS

WordPress

Job description

The UCLA Department of History seeks a skilled Tech Support Analyst II to provide day-to-day instructional and user support for staff, faculty, and graduate students. Under supervision, you will plan, upgrade, troubleshoot, and train on departmental computer systems, hardware, software, and websites, collaborating with SSCERT back-end staff to resolve complex network issues.

Candidates should have a BA and two years networking experience, familiarity with Windows/Mac, M365, Adobe, Google Apps,