Department Technical Analyst

The Regents of the University of California on behalf of their Los Angeles Campus

Los Angeles (CA)

On-site

USD 65,000 - 90,000

Full time

10 days ago

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Job summary

The Regents of the University of California on behalf of their Los Angeles Campus is seeking a capable IT Support Analyst to provide daily instructional and user support for the Department of History. You will plan, upgrade, and troubleshoot computer systems, and work with SSCERT staff to resolve complex network issues impacting email, mailing lists, and departmental websites.

Responsibilities include maintaining hardware/software, producing concise technical documentation, and delivering

Qualifications

Education and experience equivalent to a Bachelor of Arts and two-year relevant networking experience (Required)
Familiarity with PCs and Mac systems, software products (such as M365, Campus Security Software, Adobe, Google Apps).(Required)
Demonstrated skill in systems analysis and assessing alternative solutions, developing and implementing plans (Required)
Demonstrated writing skills to enable the preparation of concise technical documentation (Required)
Familiarity with microcomputer network systems analysis and design methodology. (Required)
Demonstrated ability to set-up and maintain departmental web sites on the Internet using HTML, PHP, JavaScript, CSS and WordPress(Required)
Ability to create and present one-on-one or small group training programs for computer/network users. (Required)
Familiarity with support of networked mail. Knowledge of mail address in, file transfer and remote logon (Required)
Detailed knowledge in connecting to centralized services such as mainframes via terminal-emulation software (e.g. ITS, OASIS via Hummingbird). (Required)
Ability to install, configure and troubleshoot network computers, printers, interface cards (NICs) etc(Required)
Demonstrated ability to work independently to prioritize and organize work understanding the relative importance of completing assignments in a timely manner in a large, complex environment. Able to follow through on projects and accomplish established goals (Required)
Ability to perform the physical functions of the position with reasonable accommodation. The physical functions of the position may require lifting items up to 50lbs, bending down and kneeling (Required)
Working Knowledge of Windows Active Directory. Knowledge of Windows Operating Systems, Mac OS X. (Required)

Responsibilities

Provide day-to-day instructional and user computer support for staff, faculty, and graduate students of the Department of History.
Plan, maintain, upgrade, troubleshoot and provide basic user training for departmental computer systems hardware and software.
Administer, coordinate and work with SSCERT back-end staff to resolve complex network problems involving the sub division network, email systems, mailing lists and department websites.

Skills

PCs & Mac systems

M365

Networking concepts

HTML/CSS/JavaScript

WordPress

Technical writing

Networked mail & email systems

Troubleshooting

Training delivery

Remote logon tools

Education

Bachelor's degree or equivalent experience

Tools

M365

Campus Security Software

Adobe

Google Apps

HTML

PHP

JavaScript

CSS

WordPress

OASIS terminal-emulation (ITS/Hummingbird)

Job description

Position Summary

Under the coordinated supervision of the Associate Director of Social Sciences Center for Education, Research, and Technology and the Computer Resource Manager of the Department of History, provides day-to-day instructional and user computer support for staff, faculty, and graduate students of the Department of History. Responsibilities include planning, maintaining, upgrading, troubleshooting and providing basic user training for departmental computer systems hardware and software based upon changes in technology and evolving user needs and requirements; administering, coordinating and working jointly with other SSCERT back-end technical staff to establish, maintain and resolve complex network technical problems involving the sub division network, email systems, mailing lists and the departmental websites.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Education and experience equivalent to a Bachelor of Arts and two-year relevant networking experience (Required)
Familiarity with PCs and Mac systems, software products (such as M365, Campus Security Software, Adobe, Google Apps).(Required)
Demonstrated skill in systems analysis and assessing alternative solutions, developing and implementing plans (Required)
Demonstrated writing skills to enable the preparation of concise technical documentation (Required)
Familiarity with microcomputer network systems analysis and design methodology. (Required)
Demonstrated ability to set-up and maintain departmental web sites on the Internet using HTML, PHP, JavaScript, CSS and WordPress(Required)
Ability to create and present one-on-one or small group training programs for computer/network users. (Required)
Familiarity with support of networked mail. Knowledge of mail address in, file transfer and remote logon (Required)
Detailed knowledge in connecting to centralized services such as mainframes via terminal-emulation software (e.g. ITS, OASIS via Hummingbird). (Required)
Ability to install, configure and troubleshoot network computers, printers, interface cards (NICs) etc(Required)
Demonstrated ability to work independently to prioritize and organize work understanding the relative importance of completing assignments in a timely manner in a large, complex environment. Able to follow through on projects and accomplish established goals (Required)
Ability to perform the physical functions of the position with reasonable accommodation. The physical functions of the position may require lifting items up to 50lbs, bending down and kneeling (Required)
Working Knowledge of Windows Active Directory. Knowledge of Windows Operating Systems, Mac OS X. (Required)