Department Technical Analyst

University of California, Los Angeles; Los Angeles (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

University of California, Los Angeles is seeking a capable IT Support Analyst to provide day-to-day instructional and user computer support for the History Department. You will plan, upgrade, troubleshoot, and train staff and graduate students, coordinating with SSCERT staff to resolve complex network issues affecting email, websites, and mailing lists.

The role requires hands-on experience with PCs/Mac, M365, HTML/JS/PHP/WordPress, and strong technical writing.

Qualifications

• Education and experience equivalent to a Bachelor of Arts and two-year relevant networking experience (Required)
• Familiarity with PCs and Mac systems, software products (such as M365, Campus Security Software, Adobe, Google Apps). (Required)
• Demonstrated skill in systems analysis and assessing alternative solutions, developing and implementing plans (Required)
• Demonstrated writing skills to enable the preparation of concise technical documentation (Required)
• Familiarity with microcomputer network systems analysis and design methodology. (Required)
• Demonstrated ability to set-up and maintain departmental web sites on the Internet using HTML, PHP, JavaScript, CSS and WordPress (Required)
• Ability to create and present one-on-one or small group training programs for computer/network users. (Required)
• Familiarity with support of networked mail. Knowledge of mail address in, file transfer and remote logon (Required)
• Detailed knowledge in connecting to centralized services such as mainframes via terminal-emulation software (e.g. ITS, OASIS via Hummingbird). (Required)
• Ability to install, configure and troubleshoot network computers, printers, interface cards (NICs) etc (Required)
• Demonstrated ability to work independently to prioritize and organize work understanding the relative importance of completing assignments in a timely manner in a large, complex environment. Able to follow through on projects and accomplish established goals (Required)
• Ability to perform the physical functions of the position with reasonable accommodation. The physical functions of the position may require lifting items up to 50lbs, bending down and kneeling (Required)
• Working Knowledge of Windows Active Directory. Knowledge of Windows Operating Systems, Mac OS X. (Required)

Responsibilities

• Provide day-to-day instructional and user computer support for staff, faculty, and graduate students of the History Dept.
• Plan, maintain, upgrade, troubleshoot and train users on departmental computer systems hardware and software.
• Coordinate with SSCERT back-end staff to resolve complex network problems including email, mailing lists, and websites.
• Assist in maintaining and updating department websites and related online resources.

Skills

PCs & Mac systems

Microsoft 365

HTML/JS/PHP/CSS

WordPress

Technical writing

Network mail support

Mainframe terminal emulation

Independent prioritization

Education

Bachelor's degree or equivalent

Tools

Mainframe terminal-emulation ITS/OASIS

Adobe

Google Apps

Campus Security Software

Job description

Position Summary

Under the coordinated supervision of the Associate Director of Social Sciences Center for Education, Research, and Technology and the Computer Resource Manager of the Department of History, provides day-to-day instructional and user computer support for staff, faculty, and graduate students of the Department of History. Responsibilities include planning, maintaining, upgrading, troubleshooting and providing basic user training for departmental computer systems hardware and software based upon changes in technology and evolving user needs and requirements; administering, coordinating and working jointly with other SSCERT back-end technical staff to establish, maintain and resolve complex network technical problems involving the sub division network, email systems, mailing lists and the departmental websites.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Education and experience equivalent to a Bachelor of Arts and two-year relevant networking experience (Required)
• Familiarity with PCs and Mac systems, software products (such as M365, Campus Security Software, Adobe, Google Apps). (Required)
• Demonstrated skill in systems analysis and assessing alternative solutions, developing and implementing plans (Required)
• Demonstrated writing skills to enable the preparation of concise technical documentation (Required)
• Familiarity with microcomputer network systems analysis and design methodology. (Required)
• Demonstrated ability to set-up and maintain departmental web sites on the Internet using HTML, PHP, JavaScript, CSS and WordPress (Required)
• Ability to create and present one-on-one or small group training programs for computer/network users. (Required)
• Familiarity with support of networked mail. Knowledge of mail address in, file transfer and remote logon (Required)
• Detailed knowledge in connecting to centralized services such as mainframes via terminal-emulation software (e.g. ITS, OASIS via Hummingbird). (Required)
• Ability to install, configure and troubleshoot network computers, printers, interface cards (NICs) etc (Required)
• Demonstrated ability to work independently to prioritize and organize work understanding the relative importance of completing assignments in a timely manner in a large, complex environment. Able to follow through on projects and accomplish established goals (Required)
• Ability to perform the physical functions of the position with reasonable accommodation. The physical functions of the position may require lifting items up to 50lbs, bending down and kneeling (Required)
• Working Knowledge of Windows Active Directory. Knowledge of Windows Operating Systems, Mac OS X. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree In related area and / or equivalent experience / training (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Schedule

8:00am-5:00pm

Union/Policy Covered

TX-Systemwide Technical

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Business/Tech%20Support%20Analyst%202%20TX%20(40112538)