Technical Waste Services Support Lead

Veolia | North America; Azusa (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) plan

Paid time off

Job summary

Veolia in North America is seeking a Customer Fulfillment Specialist to lead the customer service experience and coordinate the entire service cycle. You will provide technical guidance on waste grouping, disposal options, and regulatory compliance, aligning cross-functional teams to deliver efficient service.

The role emphasizes handling WIPs, approvals, and invoicing impact while ensuring adherence to RCRA & DOT regulations and high customer satisfaction.

Qualifications

• Demonstrable experience in customer service/fulfillment.
• Experience of waste management and disposal.
• High School diploma with minimum of 1 year experience in similar field.
• Preferred degree or equivalent experience in science, mathematics, or business.

Responsibilities

• Own the customer service experience. Be the primary point of contact for customers within assigned branch territories.
• Coordinate communications (internal and external) for all aspects of customer and technical service.
• Analyze, plan and facilitate resolutions for customer service and technical issues.
• Create new Waste Information Profiles (WIPs) ensuring compliance with RCRA & DOT regulations.
• Manage the waste approval process with internal and 3rd party TSDFs for cost-effective, compliant options.
• Create detailed work orders to ensure accurate job understanding by operations teams.
• Oversee post-shipment processes including review of job information and approvals.
• Collaborate with team members to support quoting new service categories and billing.
• Work on miscellaneous duties as assigned by the Customer Excellence Manager.

Skills

Customer service

Waste management

Attention to detail

Organized

Education

High School diploma

Science/Math/Business background preferred

Job description

Veolia in North America is seeking a Customer Fulfillment Specialist to lead the customer service experience and coordinate the entire service cycle. You will provide technical guidance on waste grouping, disposal options, and regulatory compliance, aligning cross-functional teams to deliver efficient service.

The role emphasizes handling WIPs, approvals, and invoicing impact while ensuring adherence to RCRA & DOT regulations and high customer satisfaction.