Hazardous Waste Customer Fulfillment Specialist

Veolia | North America; Marlborough (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Job summary

Veolia North America is seeking a customer fulfillment leader for hazardous waste operations. The role quarterbacks the customer service cycle from order through billing, ensuring compliant, efficient service. You will collaborate across functions to meet client needs while optimizing cost and service level.

Key duties include managing communications, creating WIPs per EPA/RCRA regulations, coordinating with operations and billing, and supporting pricing discussions as needed. Travel occasional.

Qualifications

• Demonstrable experience in customer service/fulfillment.
• Experience of waste management and disposal.
• Preferred degree or equivalent experience in science, mathematics, or business.

Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
• Create new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations and select appropriate approvals codes.
• Coordinate with the customer to obtain all required information for service requests to maintain EPA, RCRA, DOT and OSHA compliance requirements.

Skills

Customer service

Waste management

Communication

Attention to detail

Organized

Cross-functional

Travel flexibility

Verbal & written

Education

BSc or equivalent in science, math, or business

Job description

Veolia North America is seeking a customer fulfillment leader for hazardous waste operations. The role quarterbacks the customer service cycle from order through billing, ensuring compliant, efficient service. You will collaborate across functions to meet client needs while optimizing cost and service level.

Key duties include managing communications, creating WIPs per EPA/RCRA regulations, coordinating with operations and billing, and supporting pricing discussions as needed. Travel occasional.