Technical Training & Publications Manager

GVW Group; Hagerstown (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

401(k) with company match

Paid time off and holidays

Job summary

Autocar Truck LLC in Hagerstown, IN or Birmingham, AL seeks a Manager of Training & Publications to lead the development of technical training programs and manage service documentation across our product portfolio.

The role blends instructional design, technical writing, and publication management, ensuring accurate materials for technicians, operators, dealers, and customers to support safe operation and maintenance of Autocar products.

Qualifications

• Bachelor’s degree in Technical Communications, Engineering, Education, Business, Automotive Technology, or related field preferred.
• Equivalents will be considered with relevant experience.
• 5+ years in technical training, instructional design, or publications management.
• Experience with LMS, e-learning, and webinars is preferred.

Responsibilities

• Develop, update, and manage digital training programs, webinars, and e-learning content for field service technicians.
• Create and maintain driver and operator training programs focused on vehicle operation and safety.
• Develop training materials for new vehicle platforms, systems, and features.
• Deliver live virtual training and webinar sessions to technicians, operators, dealers, and customers.
• Travel up to 20% for in-person training and events.
• Evaluate training effectiveness via feedback and performance metrics.
• Develop testing and certification programs to validate learning outcomes.
• Maintain training schedules, records, and attendance documentation.
• Continuously improve training content using instructional design principles.
• Manage lifecycle of service manuals, operator manuals, and technical publications.
• Collaborate with Engineering and SME teams for technical information.
• Translate complex technical information into clear documentation.
• Ensure documentation accuracy, currency, and compliance with standards.
• Serve as primary contact for external technical writing partners.
• Review externally developed documentation for quality and consistency.
• Oversee publication schedules, version control, and distribution processes.
• Support regulatory, safety, and compliance documentation updates.
• Partner with cross-functional teams and establish best practices.
• Support product launches with timely training materials and publications.
• Drive initiatives for customer education and knowledge transfer.

Skills

Technical training development

Instructional design

Technical writing

Documentation management

LMS platforms

Project management

Presentation & facilitation

Written and verbal communication

Knowledge transfer

Vendor management

Education

Bachelor’s degree in Technical Communications, Engineering, Education, Business, Automotive Technology

Tools

LMS platforms

Webinar delivery tools

Job description

Autocar Truck LLC in Hagerstown, IN or Birmingham, AL seeks a Manager of Training & Publications to lead the development of technical training programs and manage service documentation across our product portfolio.

The role blends instructional design, technical writing, and publication management, ensuring accurate materials for technicians, operators, dealers, and customers to support safe operation and maintenance of Autocar products.