Heavy-Duty Truck Solutions Technician

Autocar, LLC; Hagerstown (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life and AD&D

401(k) with company match

Paid time off and company holidays

High-impact role with ownership

Job summary

Autocar, LLC, headquartered in Hagerstown, Indiana, is a leading manufacturer of severe duty trucks. As a Solutions Technician, you will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

You will troubleshoot truck issues over the phone, guide customers through repair processes, and drive issues to resolution with a strong focus on customer satisfaction, following established processes with persistence and

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to remain calm and effective with technical issues.
• Detail-oriented with process discipline.

Responsibilities

• Troubleshoot truck issues over the phone using diagnostic skills.
• Guide customers and service personnel through repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely, professional support to customers seeking assistance.
• Drive issues to resolution with a strong focus on customer satisfaction.
• Follow established processes while applying persistence and creativity.

Skills

Troubleshooting

Communication

Customer service

Problem-solving

Detail-oriented

Job description

Autocar, LLC, headquartered in Hagerstown, Indiana, is a leading manufacturer of severe duty trucks. As a Solutions Technician, you will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

You will troubleshoot truck issues over the phone, guide customers through repair processes, and drive issues to resolution with a strong focus on customer satisfaction, following established processes with persistence and