Technical Training Manager

RIDE Mobility; Pasadena (CA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Health savings account

Paid time off

Relocation assistance

Vision insurance

Job summary

RIDE Mobility in Pasadena, CA is seeking a hardworking Technical Training Manager for the Customer Service Department to lead design and delivery of technical training programs for our electric vehicle lineup, including operators, maintenance personnel, and other stakeholders. You will develop courses, manage LMS, train new hires, measure results, and collaborate with multiple teams to improve service quality and efficiency.

Travel is required.

Qualifications

• 3 years of experience as a Technical Training Manager or similar role.
• Proven leadership and ability to work in varied environments.
• Experience developing technical course content and using LMS/web-based platforms.
• Excellent communication and ability to explain technical terms simply.
• Willingness to travel.

Responsibilities

• Conduct skills gap analyses for individuals and teams.
• Develop and deliver technical training courses and materials.
• Coordinate product training and demo simulations.
• Oversee LMS implementation and vendor selection.
• Ensure new hires receive essential technical training and certification.
• Measure training impact on job performance.
• Act as main communication point between customers and Customer Service.

Skills

Leadership

Travel readiness

MS Office

Technical training

Course content development

Web-based learning

Communication skills

Certification in training

Experience in training materials

Tools

MS Office Suite

Job description

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

We are seeking a hardworking technical training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders.

JOB DESCRIPTION

RESPONSIBILITIES:

• Conduct individual and team skills gap analyses.
• Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations.
• Coordinate product-related training, including presentations of new features and simulation activities in a demo environment
• Oversee implementation of LMS including vendor selection and deployment.
• Ensure all new hires undergo essential technical training and ongoing training certification.
• Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.
• Schedule in-house educational sessions.
• Measure improvements in employees’ job performance at the end of each course.
• Gather feedback from trainees and instructors and recommend suggestions to the learning process.
• Acting as the main point of communication regarding training and requirements between customers and Customer Service Department.
• Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals.
• Delegate work assignments effectively to trainers and writers to meet set goals.
• Manage all customer queries regarding training and resolve issues in coordination with the relevant departments.
• Determine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productive.
• Ensure that company safety guidelines are followed by team members.
• Monitor and manage expenses within the allotted budget.
• Work with various teams to achieve optimum customer service, profitability, and cost effectiveness.
• Oversee performance evaluations, appraisals, and training needs for team members.

TRAVEL

• Travel is expected for this position.

QUALIFICATIONS

• Proven work experience (3 years) as a Technical Training Manager or similar role.
• Strong leadership.
• Results-orientated and able to work in different environmental conditions.
• Ability to travel.
• Proficiency in MS Office (Outlook, Word, Excel).
• Experience in developing technical course content.
• Knowledge of web-based learning platforms and modern educational techniques
• Excellent communication skills with the ability to explain technical terms using simple language.
• Additional certification in training (e.g., Certified Technical Trainer) is a plus.

Type:

Full-time

Salary: $100-$135K per year

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Vision insurance

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.