Service Training Manager

Rivian; Irvine (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Service Training Manager to lead the Technical Training team. This role is pivotal in ensuring Service Technicians are well-equipped with the necessary skills and knowledge to provide exceptional customer experiences. You will thrive in a dynamic environment, collaborating with diverse stakeholders to define training needs and implement effective solutions. Your leadership will foster a culture of continuous learning and professional growth within the team. If you are a proactive leader with a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 5+ years of experience with 2+ years in management roles.
• Degree or certificate in Automotive Technology or equivalent experience.

Responsibilities

• Manage a team of Technical Training Instructors for high-quality training.
• Develop team goals and drive delivery on objectives each quarter.

Skills

People Management

Communication Skills

Problem Solving

Relationship Building

Autonomous Work

Technology Proficiency

Education

Degree in Automotive Technology

Certificate in Automotive Technology

Tools

Learning Management Systems

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian Service Technical Training is seeking a passionate and driven Service Training Manager to lead our team of Technical Training Instructors. In this role, you will play a critical part in ensuring our Service Technicians are equipped with the skills and knowledge to deliver exceptional customer experiences. You will be a champion for continuous learning, a skilled communicator, and a proactive leader who thrives in a fast-paced environment. Working with the Sr. Manager of Technical Training, you’ll execute on identified strategic priorities and work to stay ahead of the training needs in the field.

This is a role that requires reporting in person to a Rivian Service location.

Responsibilities

1. Manage a team of Technical Training Instructors to ensure the delivery of high-quality training for technical roles in the Service organization.
2. Partner closely with instructors to ensure continuous personal and professional growth.
3. Develop team goals and deliverables each quarter and drive the team to deliver on those objectives.
4. Work with L&D as well as cross-functional teams to define training needs; ensure ongoing alignment with leadership and operationalize training.
5. Lead presentations as needed to provide updates to various audiences.
6. Coach the training team on best practices for adult learning and facilitation.
7. Observe, mentor, and coach instructors conducting training and assess according to pre-defined KPIs.
8. Stay current with the latest Rivian technical product information.

Qualifications

1. 5+ years of related work experience. 2+ years of people management experience.
2. Degree or Certificate from a University program in Automotive Technology or the equivalent in experience and evidence of exceptional ability.
3. Familiarity with adult learning principles and training evaluation methods.
4. An ability to build strong relationships and collaborate with diverse stakeholders.
5. Excellent verbal and written communication skills.
6. Proven ability to work autonomously and manage your workload effectively.
7. Experience in anticipating potential problems or areas of improvement and implementing solutions independently.
8. High proficiency with technology; ability to learn new applications quickly.
9. Ability to travel, possibly more than 50% as needed.
10. Clean Driver’s License.
11. Previous automotive experience working in the service training field with management a plus.
12. Experience as an automotive technical trainer a plus.
13. Current passport for international travel a plus.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].