RIDE Services- Technical Training Manager

RIDE; Pasadena (CA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Health savings account

Paid time off

Relocation assistance

Vision insurance

Job summary

RIDE is seeking a dedicated Technical Training Manager to lead the design and delivery of technical training programs for our electric vehicle lineup. You will develop courses for operators, maintenance personnel, and other stakeholders, and oversee LMS implementation and trainer performance.

You will collaborate with Customer Service and other teams to measure training impact, gather feedback, manage budgets, and travel as needed to deliver hands-on sessions and ensure product knowledge remains

Qualifications

• Proven 3+ years as Technical Training Manager or similar role.
• Strong leadership and team management abilities.
• Willingness to travel as required.
• Proficiency in MS Office (Outlook, Word, Excel).
• Experience developing technical course content and materials.
• Knowledge of web-based learning platforms and modern educational techniques.
• Excellent communication skills and ability to explain technical terms clearly.
• Certified Technical Trainer or similar certification is a plus.

Responsibilities

• Conduct skills gap analyses for individuals and teams.
• Develop technical training courses and materials for all levels (beginner to advanced).
• Coordinate product-related training and feature demos in a hands-on environment.
• Oversee LMS implementation, vendor selection and deployment.
• Ensure new hires receive essential training and ongoing certification.
• Monitor training outcomes and gather feedback for improvement.
• Schedule in-house educational sessions and measure post-course performance.
• Act as main communications lead between customers and the Customer Service Department.
• Provide leadership and guidance to training staff to achieve goals.
• Manage customer training queries and coordinate with related departments.

Skills

Leadership

Travel willingness

MS Office

Communication skills

Course content development

Web-based learning platforms

Training certification

LMS knowledge

Tools

LMS

Job description

RIDE Services- Technical Training Manager

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

We are seeking a hardworking Technical Training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders.

JOB DESCRIPTION

RESPONSIBILITIES:

• Conduct individual and team skills gap analyses.
• Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations.
• Coordinate product-related training, including presentations of new features and simulation activities in a demo environment
• Oversee implementation of LMS including vendor selection and deployment.
• Ensure all new hires undergo essential technical training and ongoing training certification.
• Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.
• Schedule in-house educational sessions.
• Measure improvements in employees’ job performance at the end of each course.
• Gather feedback from trainees and instructors and recommend suggestions to the learning process.
• Acting as the main point of communication regarding training and requirements between customers and Customer Service Department.
• Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals.
• Delegate work assignments effectively to trainers and writers to meet set goals.
• Manage all customer queries regarding training and resolve issues in coordination with the relevant departments.
• Determine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productive.
• Ensure that company safety guidelines are followed by team members.
• Monitor and manage expenses within the allotted budget.
• Work with various teams to achieve optimum customer service, profitability, and cost effectiveness.
• Oversee performance evaluations, appraisals, and training needs for team members.

TRAVEL

• Travel is expected for this position.

QUALIFICATIONS

• Proven work experience (3 years) as a Technical Training Manager or similar role.
• Strong leadership.
• Results-orientated and able to work in different environmental conditions.
• Ability to travel.
• Proficiency in MS Office (Outlook, Word, Excel).
• Experience in developing technical course content.
• Knowledge of web-based learning platforms and modern educational techniques
• Excellent communication skills with the ability to explain technical terms using simple language.
• Additional certification in training (e.g., Certified Technical Trainer) is a plus.

Type: Full-time

Salary: $100-$135K per year

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Vision insurance

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.