Technical Training Lead: SAP & Operations Excellence

Cigna Health and Life Insurance Company; Florida; Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Cigna Group's training function seeks a Technical Training Lead Analyst to design, coordinate, and deliver technical training across operations and business systems. You will act as a subject matter expert and project lead for key initiatives, aligning content with performance goals and system changes.

Responsibilities include creating ILT/vILT, job aids, and facilitator guides, delivering sessions for onboarding and updates, and shaping learning journeys.

Qualifications

• Bachelor’s degree in Education, Business, Communications, or related field (or equivalent work experience).
• 2+ years of experience in training, instructional design, or operations support.
• Strong facilitation skills for in-person and virtual environments.
• Knowledge of adult learning theory and instructional design methodologies.
• Proficiency in Microsoft Office Suite, SharePoint, and LMS platforms.
• Experience working in operations, call centers, logistics, or healthcare environments.
• Ability to travel as needed to support regional training efforts.
• Experience with SAP and CSD order-to-cash processes.
• If you will be working at home, ensure internet speeds of 10 Mbps down / 5 Mbps up.

Responsibilities

• Create ILT, vILT, job aids, course outlines, quizzes, and facilitator guides.
• Deliver training for new hires, cross-training, system updates, and process changes.
• Tailor delivery to the learner and ensure learning objectives are met.
• Collect feedback, evaluations, and performance metrics to assess impact.
• Recommend continuous improvements based on outcomes and data.
• Collaborate with Document Control and SMEs to keep content current.
• Help implement learning journeys and update curriculum maps.
• Serve as training lead for new system rollouts, process changes, or compliance.
• Support training communications, launch plans, and readiness assessments.
• Provide guidance to junior trainers and assist onboarding.
• Ensure consistent training delivery across locations and facilitators.

Skills

Facilitation

Instructional design

Adult learning theory

Project coordination

Travel readiness

Education

Bachelor's degree in Education, Business, Communications, or related field

Tools

Microsoft Office

SharePoint

LMS

SAP

Job description

The Cigna Group's training function seeks a Technical Training Lead Analyst to design, coordinate, and deliver technical training across operations and business systems. You will act as a subject matter expert and project lead for key initiatives, aligning content with performance goals and system changes.

Responsibilities include creating ILT/vILT, job aids, and facilitator guides, delivering sessions for onboarding and updates, and shaping learning journeys.