Hybrid Technical Training Lead | SAP & SOP Expert

Evernorth Health Services; Florida; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Evernorth Health Services in Lake Mary, FL is seeking a Technical Training Lead Analyst for Curascript to design, coordinate, and deliver technical training for operations and business systems.

You will lead ILT and vILT, create job aids and facilitator guides, assess training impact, and partner with SMEs to keep SOPs current. Travel as needed to support regional training in a hybrid environment.

Qualifications

• Bachelor’s degree in Education, Business, Communications, or related field (or equivalent work experience).
• 2+ years of experience in training, instructional design, or operations support.
• Strong facilitation skills for both in-person and virtual environments.
• Knowledge of adult learning theory and instructional design methodologies.
• Proficiency in Microsoft Office Suite, SharePoint, and LMS platforms.
• Experience working in operations, call centers, logistics, or healthcare environments.
• Ability to travel as needed to support regional training efforts.
• Experience with SAP, and CSD order to cash processes a must have

Responsibilities

• Create instructor-led training (ILT), virtual instructor-led training (vILT), job aids, course outlines, quizzes, and facilitator guides using adult learning principles, aligned with business and compliance needs.
• Deliver engaging and effective training sessions for new hires, cross-training, system updates, and process changes. Tailor delivery to the learner audience and ensure learning objectives are met.
• Collect and analyze feedback, evaluation scores, and performance metrics to assess training impact. Make recommendations for continuous improvement based on learning outcomes and performance assurance data.
• Partner with Document Control and SMEs to ensure training content and SOPs remain current, accurate, and accessible. Help implement learning journeys and update curriculum maps.
• Serve as the training lead for projects involving new system rollouts, process enhancements, or compliance changes. Support training communication plans, launch strategies, and readiness assessments.
• Provide guidance to junior trainers, assist with onboarding of new team members, and act as a point of contact for training escalations. Help ensure consistent training delivery across locations and facilitators.

Skills

Facilitation skills

Adult learning theory

Instructional design

Education

Bachelor’s degree in Education, Business, Communications, or related field

Tools

SAP

SharePoint

LMS platforms

Job description

Evernorth Health Services in Lake Mary, FL is seeking a Technical Training Lead Analyst for Curascript to design, coordinate, and deliver technical training for operations and business systems.

You will lead ILT and vILT, create job aids and facilitator guides, assess training impact, and partner with SMEs to keep SOPs current. Travel as needed to support regional training in a hybrid environment.