Technical Training Lead — Customer Service Programs

iberdrola; Augusta (ME); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Benefits

Performance bonus

401k match

Health coverage

Tuition reimbursement

Career development

Job summary

Avangrid seeks a Technical Trainer in Augusta, ME to design, update, and deliver complex training programs for customer service and corporate initiatives. You may lead junior staff and monitor training effectiveness, maintaining records and reporting on progress.

The role requires at least 3 years of experience, a bachelor's in instructional design or related field, and ability to work in an office environment. A strong knowledge of training systems and internal communications is preferred.

Qualifications

• Minimum years of experience: 3+ years of experience
• Bachelor's degree in instructional design, or other relevant area of study
• Equivalent experience and education

Responsibilities

• Adminsisters, organizes, and conducts training and educational programs in connection with corporate and customer services initiatives that impact the CRC and/or regional customer service.
• Conducts ongoing evaluations to ensure effectiveness of programs and recommends modifications as necessary. Reviews system generated reports to assure customer satisfaction and ensure adherence to customer service business practices.
• Updates routine and standardized training programs.

Skills

3+ years experience

Education

Bachelor's degree in instructional design

Equivalent experience and education

Job description

Avangrid seeks a Technical Trainer in Augusta, ME to design, update, and deliver complex training programs for customer service and corporate initiatives. You may lead junior staff and monitor training effectiveness, maintaining records and reporting on progress.

The role requires at least 3 years of experience, a bachelor's in instructional design or related field, and ability to work in an office environment. A strong knowledge of training systems and internal communications is preferred.