Technical Training & Field Support Coordinator

Kirby-Smith Machinery, Inc.; Abilene (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Above-Average pay

Comprehensive benefits package

401K with company match

PTO and holidays

Disability (short/long term)

Growth opportunities

Paid training

Family-owned and operated

Health and wellness

Job summary

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to provide expert technical support to technicians and staff, and to deliver training on heavy equipment diagnostics and maintenance.

You will act as the liaison between the dealership and equipment manufacturers, maintain current knowledge of all models, and assist in preparing technical bulletins and service manuals to keep the team proficient.

Qualifications

• Five years of heavy equipment maintenance, repair, or technical support.
• Two years in a training or technical communicator role.
• Strong technical knowledge of heavy equipment systems and components.
• Proficient in reading electrical and hydraulic schematics.
• Excellent communication and interpersonal skills.
• Safety-conscious with attention to detail.
• Proficient with Microsoft Office and related tools.
• Ability to travel to various sites, including field locations.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal.
• Provides advanced technical assistance for new, used, rental, and customer-owned equipment to technicians.
• Serves as the primary contact for resolving complex technical issues.
• Maintains up-to-date knowledge of all equipment models and technologies.
• Performs root cause failure analysis when needed.
• Assists warrant administration with technical information and merit of claims.
• Monitors and assesses the level of technical proficiency of technicians.
• Provides feedback to technicians and service supervision to improve proficiency.
• Assists in educating to enhance technical proficiency of the service team.
• Acts as liaison with manufacturers to ensure accurate technical information.
• Prepares and disseminates technical bulletins, service manuals, and other documents.
• Supports field technicians with over-the-phone and on-site guidance.
• Diagnoses and resolves field issues to minimize downtime.
• Maintains detailed records of issues, solutions, and training guidance.
• Documents recurring issues to manufacturers for product improvement.
• Performs other duties as assigned and maintains reliable on-site attendance.

Skills

Heavy equipment knowledge

Communication skills

Documentation

Schematic reading

Problem solving

Training ability

Travel

MS Office

Education

High School Diploma or Equivalent

Tools

Electrical schematics

Job description

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to provide expert technical support to technicians and staff, and to deliver training on heavy equipment diagnostics and maintenance.

You will act as the liaison between the dealership and equipment manufacturers, maintain current knowledge of all models, and assist in preparing technical bulletins and service manuals to keep the team proficient.