Heavy Equipment Technical Trainer & Support Lead

Kirby-Smith Machinery, Inc.; Lubbock (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Above-Average Pay

Benefits Package

401K with Match

Generous PTO

Disability

Growth Opportunities

Paid Training

Family-Owned

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to provide expert technical support to technicians and staff, develop training programs, and liaise with manufacturers. You will help minimize downtime and ensure service staff have up-to-date knowledge of heavy equipment systems.

The role requires strong communication, troubleshooting skills, and travel to various sites. A safety-oriented mindset and proficiency with MS Office are essential.

Qualifications

• 5+ years in heavy equipment maintenance, repair, or technical support with 2+ years in training or technical communication.
• Strong knowledge of heavy equipment systems and components.
• Ability to read and follow electrical/hydraulic schematics; proficient in manuals.
• Excellent communication and interpersonal skills; safety-focused.

Responsibilities

• Provide advanced technical assistance on diagnostics, maintenance, and repair to technicians.
• Develop and deliver technical training and communicate with manufacturers and staff.
• Serve as primary contact for resolving complex technical issues in field or shop.
• Maintain knowledge of all equipment models sold by the dealership.
• Document issues, solutions, and training guidance; assist in technical bulletins.

Skills

Heavy equipment maintenance

Technical training

Technical communication

Schematic interpretation

Microsoft Office proficiency

Travel capability

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to provide expert technical support to technicians and staff, develop training programs, and liaise with manufacturers. You will help minimize downtime and ensure service staff have up-to-date knowledge of heavy equipment systems.

The role requires strong communication, troubleshooting skills, and travel to various sites. A safety-oriented mindset and proficiency with MS Office are essential.