Technical Communications Coordinator

Kirby-Smith Machinery, Inc.; Abilene (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Above-Average pay

Comprehensive benefits package

401K with company match

PTO and holidays

Disability (short/long term)

Growth opportunities

Paid training

Family-owned and operated

Health and wellness

Job summary

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to provide expert technical support to technicians and staff, and to deliver training on heavy equipment diagnostics and maintenance.

You will act as the liaison between the dealership and equipment manufacturers, maintain current knowledge of all models, and assist in preparing technical bulletins and service manuals to keep the team proficient.

Qualifications

• Five years of heavy equipment maintenance, repair, or technical support.
• Two years in a training or technical communicator role.
• Strong technical knowledge of heavy equipment systems and components.
• Proficient in reading electrical and hydraulic schematics.
• Excellent communication and interpersonal skills.
• Safety-conscious with attention to detail.
• Proficient with Microsoft Office and related tools.
• Ability to travel to various sites, including field locations.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal.
• Provides advanced technical assistance for new, used, rental, and customer-owned equipment to technicians.
• Serves as the primary contact for resolving complex technical issues.
• Maintains up-to-date knowledge of all equipment models and technologies.
• Performs root cause failure analysis when needed.
• Assists warrant administration with technical information and merit of claims.
• Monitors and assesses the level of technical proficiency of technicians.
• Provides feedback to technicians and service supervision to improve proficiency.
• Assists in educating to enhance technical proficiency of the service team.
• Acts as liaison with manufacturers to ensure accurate technical information.
• Prepares and disseminates technical bulletins, service manuals, and other documents.
• Supports field technicians with over-the-phone and on-site guidance.
• Diagnoses and resolves field issues to minimize downtime.
• Maintains detailed records of issues, solutions, and training guidance.
• Documents recurring issues to manufacturers for product improvement.
• Performs other duties as assigned and maintains reliable on-site attendance.

Skills

Heavy equipment knowledge

Communication skills

Documentation

Schematic reading

Problem solving

Training ability

Travel

MS Office

Education

High School Diploma or Equivalent

Tools

Electrical schematics

Job description

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Technical Communications Coordinator Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plans with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-Owned and Operated
• Health and Wellness

Technical Communications Coordinator Position Purpose

Responsible for providing expert technical support to technicians and staff and some technical information to customers. This role involves developing and delivering technical training programs, troubleshooting complex equipment issues, and serving as the liaison between the dealership and the equipment manufacturer. The Technical Communicator ensures that all service staff have the necessary technical knowledge to maintain and repair heavy equipment efficiently and effectively.

Technical Communications Coordinator Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal
• Provides advanced technical assistance for new, used, rental fleet, and customer-owned equipment to technicians regarding heavy equipment diagnostics, maintenance, and repair
• Serves as the primary contact for resolving complex technical issues that arise in the field or shop
• Maintains up-to-date knowledge of all equipment models and technologies sold by the dealership
• Performs root cause failure analysis when needed
• Assists warrant administration with technical information and merit of claims
• Monitors and assesses the level of technical proficiency of dealership technicians and staff
• Provides feedback to technicians and service supervision to help improve technician proficiency
• Assists in educating to enhance the technical proficiency of the service team
• Acts as a liaison between the dealership and equipment manufacturers to ensure accurate and timely communication of technical information
• Assists in preparing and disseminating technical bulletins, service manuals, and other technical documents
• Supports field technicians by providing over-the-phone and on-site technical guidance when necessary
• Assists in diagnosing and resolving technical issues in the field to minimize equipment downtime for customers
• Maintains detailed records of technical issues, solutions provided, and training guidance conducted to identify technicians’ deficiencies
• Documents and reports recurring issues to manufacturers to assist in product improvement
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Technical Communications Coordinator Minimum Qualifications

• High School Diploma or Equivalent
• Five (5) years of experience in heavy equipment maintenance, repair, or technical support, with two (2) years in a training or technical communicator role
• Strong technical knowledge of heavy equipment systems and components
• Proficient in interpreting technical data, operational maintenance, instructions, and parts and service procedural manuals
• Excellent communication and interpersonal skills
• Proficient in technical documentation and reportingAbility to read and follow electrical and hydraulic schematics
• Strong problem-solving, troubleshooting abilities and attention to detail
• Strong understanding of the importance of safety, with continuous attention to the safety of self and other
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Ability to travel to various sites, including field locations
• Ability to work in a fast-paced environment and adapt to changing priorities

Technical Communications Coordinator Physical Requirements

• Lifting or carrying up to 25 pounds without assistance
• The ability to drive locally and to sit for long periods

This is considered a Safety-Sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.