Technical Training & Field Enablement Manager

Nrg Bluewater Wind; Lehi (UT); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

NRG is seeking a Manager, Technical Expertise to act as the technical authority and field advocate, ensuring field professionals are equipped to deliver high‑quality installations and service experiences.

You will bridge Field Operations, Product, Engineering, Training, and Operational Excellence to validate training programs, evaluate new hardware/software, and mitigate field risks. Travel to field locations and events is required.

Competenze

• 7+ years of hands-on field installation, technical operations, or service experience.
• Demonstrated expertise in residential technology, security, smart home, HVAC controls, networking, or related technical systems.
• Strong understanding of electrical fundamentals, wiring practices, troubleshooting, and field safety requirements.
• Experience creating, delivering, or influencing technical training programs.
• Ability to travel extensively to support field operations and training initiatives.
• Strong written and verbal communication skills.
• Ability to work cross-functionally with Product, Engineering, Operations, and Training organizations.

Mansioni

• Serve as the organization's subject matter expert on field installation and service practices.
• Maintain deep knowledge of installation techniques, troubleshooting methodologies, electrical principles, safety standards, and connected home technologies.
• Provide technical guidance and escalation support to field professionals experiencing complex installation or service challenges.
• Build and maintain credibility with field teams through hands-on expertise and practical problem-solving.
• Define technical skill requirements for Field Professionals across all installation and service disciplines.
• Partner with Learning & Development teams to design and maintain technical training curriculum.
• Ensure training content reflects field realities and operational needs.
• Identify training gaps and develop programs to improve technician proficiency.
• Facilitate instructor-led training sessions, workshops, certification programs, and field readiness initiatives.

Conoscenze

Field installation

Residential technology

Security systems

Smart home

Networking

Electrical fundamentals

Technical training

Cross-functional collaboration

Descrizione del lavoro

NRG is seeking a Manager, Technical Expertise to act as the technical authority and field advocate, ensuring field professionals are equipped to deliver high‑quality installations and service experiences.

You will bridge Field Operations, Product, Engineering, Training, and Operational Excellence to validate training programs, evaluate new hardware/software, and mitigate field risks. Travel to field locations and events is required.