Field Technical Training Leader

NRG Energy; Lehi (UT); On-site; USD 110,000 - 160,000; Full time

Job summary

NRG Energy’s Smart Home division seeks a Manager of Technical Expertise to lead field installation and service excellence. You will define technical training, evaluate new hardware and software, and ensure field readiness across Product, Engineering and Operations.

The role requires deep field experience, strong communication, and travel to field locations and training events to drive improvements and customer outcomes.

Qualifications

• 7+ years of hands-on field installation or service experience.
• Expertise in residential technology, security, smart home, HVAC controls, networking.
• Strong understanding of electrical fundamentals and safety.
• Experience creating or delivering technical training programs.
• Willingness to travel extensively for field operations and training.
• Excellent written and verbal communication.
• Ability to work cross-functionally with Product, Engineering, Operations, and Training.

Responsibilities

• Serve as the organization's subject matter expert on field installation and service practices.
• Maintain deep knowledge of installation techniques, troubleshooting methodologies, electrical principles, safety standards, and connected home technologies.
• Provide technical guidance and escalation support to field professionals experiencing complex installation or service challenges.
• Build and maintain credibility with field teams through hands-on expertise and practical problem-solving.
• Define technical skill requirements for Field Professionals across all installation and service disciplines.
• Partner with Learning & Development teams to design and maintain technical training curriculum.
• Ensure training content accurately reflects field realities and operational needs.
• Identify training gaps and develop programs to improve technician proficiency.
• Facilitate instructor-led training sessions, workshops, certification programs, and field readiness initiatives.
• Thermostat installation and configuration
• Wire routing and termination
• Electrical fundamentals and voltage troubleshooting
• Job-site safety practices
• Equipment troubleshooting and diagnostics
• Networking
• Evaluate new products, hardware, software, and field tools prior to broad deployment to ensure the field is properly trained on them
• Participate in pilot programs and beta testing initiatives.
• Assess potential impacts on installation quality, technician efficiency, customer experience, and operational performance.
• Identify field risks, failure points, and process gaps before launch.
• Develop mitigation strategies and field workarounds when issues are identified.
• Establish strong relationships with field leadership and technicians.
• Gather and analyze recurring technical issues from the field and provide and/or help develop training to improve/mitigate these issues.
• Act as the primary liaison between field teams and Product, Engineering, and Operations organizations.
• Advocate for enhancements that improve installation experience and reduce technician friction.
• Assist in corrective actions and root-cause investigations related to technical issues.
• Provide direct technical consultation to field teams during complex installations and troubleshooting situations.
• Assist in developing troubleshooting guides, best practices, and field communications.
• Support incident response efforts for major product, software, or hardware issues impacting the field.
• Monitor field performance trends and recommend process improvements.

Skills

Field installation

Technical operations

Residential technology

Networking

Electrical fundamentals

Communication skills

Travel availability

Job description

NRG Energy’s Smart Home division seeks a Manager of Technical Expertise to lead field installation and service excellence. You will define technical training, evaluate new hardware and software, and ensure field readiness across Product, Engineering and Operations.

The role requires deep field experience, strong communication, and travel to field locations and training events to drive improvements and customer outcomes.