Technical Trainer & Instructional Designer — CCFA

Govserviceshub; Everett (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Govserviceshub is seeking an Intermediate Technical Trainer/Instructional Designer in Everett, WA to support CCFA software training for the Department of Early Education and Care. The role requires translating complex technical concepts into accessible language for diverse audiences, including those with limited English proficiency.

The ideal candidate will apply adult learning theory to design engaging, self-paced modules and deliver in-person and online sessions, while coordinating with

Qualifications

• Explain CCFA software features to diverse audiences clearly.
• Translate technical jargon for non-technical users.
• Adapt training content for limited English proficiency.
• Deliver in-person and online training sessions with confidence.
• Collaborate with stakeholders to assess training needs and measure impact.

Responsibilities

• Develop, design, deliver, and maintain training programs explaining CCFA software features and workflows to diverse audiences.
• Translate technical jargon into accessible terms for non-technical users.
• Facilitate live training sessions (in-person and virtual) for varied groups.
• Collaborate with stakeholders to assess training needs and measure effectiveness.
• Create engaging learning materials using adult learning principles.

Skills

Articulate tools

Technical training

Public benefits knowledge

Adult learning

Clear communication

Cross-cultural communication

Tools

ServiceNow

Jira

CMS

Microsoft 365

GoToMeeting

Zoom

Job description

Govserviceshub is seeking an Intermediate Technical Trainer/Instructional Designer in Everett, WA to support CCFA software training for the Department of Early Education and Care. The role requires translating complex technical concepts into accessible language for diverse audiences, including those with limited English proficiency.

The ideal candidate will apply adult learning theory to design engaging, self-paced modules and deliver in-person and online sessions, while coordinating with