Technical Trainer & Instructional Designer for CCFA

Govserviceshub; Everett (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

A government services provider in Everett, United States seeks an Intermediate Technical Trainer/Instructional Designer to lead training on ChildCare Financial Assistance software. Ideal candidates will possess expertise in adult learning theory and the ability to translate complex concepts for diverse audiences. Proficiency in e-learning tools and experience with public benefits systems are preferred.

Qualifications

• Experience in technical training or education roles, with ability to explain technical information clearly.
• Comfort and skill in delivering training both in-person and online.
• Familiarity with adult learning theory and instructional design best practices.

Responsibilities

• Develop, design, deliver, and maintain training programs on CCFA software.
• Translate technical jargon into understandable terms for non-technical users.
• Facilitate live training sessions with confidence and clarity.

Skills

Proficiency in Articulate or similar e-learning authoring tools

Strong skills in designing, developing, and maintaining learning artifacts

Strong interpersonal and communication skills

Experience working with diverse populations

Tools

ServiceNow

Jira

Microsoft 365 tools

Job description

A government services provider in Everett, United States seeks an Intermediate Technical Trainer/Instructional Designer to lead training on ChildCare Financial Assistance software. Ideal candidates will possess expertise in adult learning theory and the ability to translate complex concepts for diverse audiences. Proficiency in e-learning tools and experience with public benefits systems are preferred.