Technical Trainer

Apex Systems; Everett (MA); On-site; Full time

Benefits offered by this job

Health insurance

401K

Stock purchase plans

Professional development resources

Job summary

A technology services company is seeking an Intermediate Technical Trainer to develop and deliver training programs on CCFA software. The ideal candidate will have experience in technical education roles and strong communication skills. This position is located in Quincy, MA, and offers a negotiable rate with the possibility of extension. Comprehensive benefits are available.

Qualifications

• Experience in technical training or education roles is essential.
• Proficiency in designing training materials.
• Familiarity with adult learning theory is preferred.

Responsibilities

• Develop, design, and deliver training programs on CCFA software.
• Translate technical jargon for non-technical users.
• Facilitate live training sessions in-person and online.

Skills

Technical training experience

Communication skills

Interpersonal skills

Instructional design knowledge

Experience with diverse populations

Tools

ServiceNow

Microsoft 365

Content management systems

Articulate

Jira

Job description

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Job Description:

Apex Systems is a world-class technology services company that leverages industry insights and experience to deliver solutions fulfilling our clients’ digital visions.

Job#: 2083433

Position: Intermediate Technical Trainer / Instructional Designer

Location: 100 Hancock Street, Quincy MA

• Candidates must reside within 2 hours of Boston, MA.

Duration: 12 months + possibility of extension

Rate: Negotiable based on experience

Job Responsibilities:

• Develop, design, deliver, and maintain training programs explaining CCFA software features and workflows to diverse audiences.
• Translate technical jargon into understandable language for non-technical users.
• Adapt training content for individuals with limited English proficiency.
• Facilitate live training sessions both in-person and online.
• Collaborate with stakeholders to assess training needs and effectiveness.
• Create engaging educational materials using adult learning principles.
• Manage tickets using ServiceNow, providing technical support and escalating issues as needed.
• Develop on-demand training modules using Microsoft 365 tools, GoToMeeting, and Zoom.

Required Skills and Qualifications:

• Experience in technical training or education roles with the ability to explain complex technical concepts clearly.
• Skills in designing and maintaining training materials such as manuals, guides, and e-learning content.
• Knowledge of adult learning theory and instructional design best practices.
• Experience delivering training both in-person and online.
• Experience working with diverse populations, including non-native English speakers.
• Strong communication and interpersonal skills.
• Familiarity with ServiceNow or similar ticketing systems.
• Understanding of fiscal systems, budgeting, and public benefits processes.

Preferred Skills and Experience:

• Experience with public benefits systems, especially in early childhood, education, or health sectors.
• Experience using content management systems and e-learning authoring tools like Articulate.
• Experience in government agency environments.
• Familiarity with Jira and Agile methodologies, including facilitating Scrum ceremonies.

Additional Information:

Apex Systems is an equal opportunity employer. We consider qualified applicants with criminal histories in accordance with applicable laws. For accommodations during the application process, contact [email protected] or call 844-463-6178.

We offer comprehensive benefits, including health insurance, 401K, stock purchase plans, professional development resources, and more.

Join a company recognized for excellence and innovation in IT services.