Technical Trainer / Implementation Specialist - (Bilingual/Spanish)

Insight Global; United States; On-site; USD 41,328; Full time

Job summary

A leading staffing firm is looking for an experienced Implementation Specialist in the United States to manage key phases of project deployments. This full-time position requires 3+ years of experience in technical implementations and strong training skills. The ideal candidate will lead training sessions, ensure asset readiness, and support users during the go-live phase. Proficiency in Microsoft Office and excellent communication skills are essential. The role demands bilingual ability in Spanish to facilitate training for diverse teams.

Qualifications

• 3+ years of experience in a technical or IT environment.
• Strong training background with virtual instructor-led training.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Manage key phases of Mpower project deployments.
• Ensure asset/inventory readiness and conduct virtual training.
• Support end users during training and go-live.

Skills

Experience in implementation or deployment roles

Training and presentation skills

Organizational and project management skills

Problem-solving abilities

Proficient in Microsoft Office Suite

Strong communication skills

Job description

Technical Trainer / Implementation Specialist - (Bilingual/Spanish)

Title: IT Training & Implementation Specialist

Duration: Contract through September 2026

Pay Rate: $30/hr

Must Haves:

• 3+ years of experience in implementation or deployment roles, preferably in a technical or IT environment.
• Strong training and presentation skills, with experience in virtual instructor‑led training.
• Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.
• Strong problem‑solving abilities and attention to detail.
• Proficient in Microsoft Office Suite and Project Management tools.
• Strong communication and interpersonal skills, with a focus on customer service.

Plusses:

• Experience in large‑scale IT or software implementations.
• Familiarity with inventory and asset management systems.
• Knowledge of project management methodologies
• Experience with post‑go‑live support and hypercare processes.

Day‑2‑Day:

We are looking for a skilled and experienced Implementation Specialist to manage key phases of our Mpower project deployments. The successful candidate will focus on Asset/Inventory Readiness, virtual instructor‑led training, and support during and after go‑live. The successful candidate will be crucial in ensuring that all assets and inventory are prepared, end‑users are trained, and the project transitions smoothly from cutover to hypercare.

Key Responsibilities:

• Asset/Inventory Readiness Training:
• Lead the Asset/Inventory Readiness training, ensuring all assets and inventory are properly aligned with system requirements.
• Conduct assessments to verify that inventory data is accurately entered and categorized.
• Provide guidance and address any issues related to asset management and inventory tracking.
• Deliver virtual instructor‑led training sessions tailored for Clerks, Material Leads (ML), and Technicians within a maintenance organization.
• Ensure that end user has a robust understanding for MPower software and is properly prepared for go live.
• Support and assist end users throughout training sessions.
• Cutover/Blackout Week Preparation/Training:
• Coordinate and lead training sessions and cutover/blackout week preparation activities.
• Work closely with the deployment sites business unit to ensure that all necessary tasks are completed in preparation for go‑live.
• Communicate cutover plans and blackout procedures to all relevant stakeholders, ensuring they are fully prepared.
• Go‑Live Support/Completion of Tasks (Week 1):
• Provide on‑site or remote support during the first week of go‑live to ensure the successful completion of all critical tasks.
• Troubleshoot and resolve any issues that arise during the go‑live period, ensuring minimal disruption to operations.
• Monitor progress and provide updates to the project leadership team.
• Lead the post‑go‑live support and hypercare phase, providing ongoing assistance to end‑users as they adapt to the new system.
• Monitor users’ system performance and user feedback, identifying and addressing any lingering issues.
• Ensure a smooth transition from hypercare to steady‑state operations, handing over to long‑term support teams as necessary.

Seniority level

Associate

Employment type

Full‑time

Job function

Training and Information Technology

Industries

Environmental Services and Staffing and Recruiting