Help Desk Specialist

InfoStride; Austin (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Instructor Trainer to design and deliver effective technical training for their Grants Management System. This role involves developing comprehensive training materials and leading both in-person and online training sessions for diverse user groups. The ideal candidate will have extensive experience in training instruction, curriculum development, and instructional design, along with strong communication skills to simplify complex technical concepts. Join a dynamic team where your expertise will help enhance user engagement and ensure successful system adoption.

Qualifications

• 8+ years of experience in training instruction or related fields.
• Proven ability to design and develop curricula for IT systems.

Responsibilities

• Develop and deliver technical training for the client Grants Management System.
• Lead classroom and web-based training sessions on system features.

Skills

Training Instruction

Curriculum Development

Presentation Skills

Instructional Design

Communication Skills

Education

Bachelor's degree in Education or related fields

Tools

MS Office Suite

Salesforce GMS

Job description

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Job Description: Instructor Trainer 3

Title/Level: Instructor Trainer/ Help Desk

Location: Hybrid – On-site and Telework (Austin, TX)

Only local candidates of Texas

Job Description

The Instructor Trainer 3 will be responsible for the design, development, and delivery of technical training for the client Grants Management System (GMS). This includes both in-person and web-based training sessions aimed at educating internal and external system users.

Key responsibilities:

1. Curriculum Development: Develop, maintain, and update training materials, such as course outlines, instructional manuals, and multimedia presentations.
2. Training Delivery: Lead classroom and web-based training sessions on system features, operational processes, and technical aspects, including Salesforce GMS.
3. Content Creation: Develop both written and recorded materials for webinars, job aids, and tutorials tailored to different user groups (internal staff, external stakeholders, administrators).
4. Continuous Improvement: Evaluate training outcomes and make recommendations for improving training programs. Regularly revise materials based on feedback and new system features.
5. Collaboration: Work closely with technical staff and subject matter experts to ensure the accuracy of training content. Assist in the creation of supplemental documentation as needed.
6. Vendor Management: Research, recommend, and manage external training vendors if necessary. Stay up to date with new trends in computer-based training methods and technologies.

Candidate Skills and Qualifications

Required Skills:

• Experience: 8+ years in training instruction or related fields.
• Training Methods and Technologies: At least 8 years of experience in utilizing various training methodologies and technologies.
• Curriculum Development: 8+ years of experience designing and developing curricula, including web-based and instructor-led courses.
• Instructional Design: Proven ability to create, update, and revise training materials and programs for IT systems.
• Tools and Software Proficiency: Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Presentation Skills: Ability to present technical information clearly and effectively to diverse audiences.

Preferred Qualifications:

• Degree: Bachelor’s degree in Education or related fields.
• IT System Training: At least 4 years of experience with training materials related to Information Technology applications or systems.
• Strong Communication Skills: Excellent written and verbal communication, with the ability to simplify complex technical concepts.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other and Product Management

Industries

• IT Services and IT Consulting