Technical Trainer Developer

Entrust; Shakopee (MN); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Entrust, headquartered in Minnesota, is seeking a Technical Trainer Developer to design, develop and deliver technical courses for hardware and software products for internal and external customers.

You will build curricula, collaborate with engineering, service and manufacturing teams, and deliver training using a mix of media including classroom sessions, web-conferencing and multimedia self-study.

Qualifications

• Associates degree in a technical discipline or 3+ years of relevant experience.
• At least 1 year developing and delivering technical training courses.
• Proficiency with PowerPoint, Word, Articulate, SolidWorks, and Creative Cloud.
• 1+ years interfacing with internal/external customers and managing projects.
• Strong understanding of software principles and techniques.
• Excellent communication, teamwork, and organizational skills.
• Ability to travel, including international travel, and US work authorization.

Responsibilities

• Design and develop course curricula meeting product release schedules.
• Research product info with SMEs and develop training materials for operators, administrators, maintenance.
• Deliver training classes per approved curriculum.
• Instruct using varied media including classroom, web conferences, and self-study.
• Conduct follow-up evaluations to assess training effectiveness.

Skills

Communication skills

Teamwork

Organizational skills

Travel

Customer interaction

Education

Associate degree in technical discipline

Bachelor's degree in education or computer science

Tools

PowerPoint

Word

Articulate

SolidWorks

Creative Cloud

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

As a Technical Trainer Developer, this individual will be responsible for designing, developing and delivering technical courses to internal and external customers. Training assignments will include providing instruction and developing training curriculum for both hardware and software products and solutions.

Responsibilities

Technical Training Course Development Key Actions/Activities – 70%

• Perform audience needs analysis to design and develop effective and appropriate course curriculum that meets user and field service requirements within the given product release schedule
• Research product information from subject matter experts (engineering, service, manufacturing, etc.) and hands‑on learning to develop training materials for operators, administrator, and maintenance courses

Technical Training Course Delivery Key Actions/Activities – 30%

• Conduct training classes utilizing approved training curriculum and department policies and procedures
• Instruct participants using an appropriate mix of media and methods including, but not limited to, classroom presentations, skill practice activities, web‑conferencing, and multimedia self‑study
• Conduct follow up evaluations to determine effectiveness of course materials and delivery

Basic Qualifications

• Associates degree in technical discipline or minimum of 3 years of relevant experience
• 1 or more years of experience developing and delivering technical training courses
• Proficiency with application tools such as PowerPoint, Word, Articulate, SolidWorks, Creative Cloud, etc.
• 1 or more years of experience interfacing with internal and external customers and managing projects
• Strong understanding of software principles and techniques
• Must possess excellent communication, teamwork, and organizational skills
• Ability to travel, with some international travel required
• Must have unrestricted work authorization for US

Preferred Qualifications

• Bachelor’s degree in education, computer science, or related field
• Experience/knowledge of card personalization industry
• Experience supporting Entrust products and solutions
• Multimedia training development experience
• Multi‑lingual capability

About Entrust

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. Together. Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrust.com. Follow us on Twitter, YouTube and LinkedIn.

Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

NO AGENCIES, NO RELOCATION

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Compensation Range

The anticipated starting base pay for this position is: $76,126-$111,651 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well‑being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

Entrust is an EEO/AA/Disabled/Veterans Employer

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].