Temporary Customer Data Specialist

Entrust Corporation; Northern (KY); Hybrid; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) matching

Life and disability insurance

Mental health coaching

Virtual fitness programs

Paid personal time off + 12 paid holid

Parental leave

Education reimbursement

Job summary

Entrust Corporation is seeking a Customer Data Specialist to join the Global Customer Operations team. You will administer data in the Oracle Trading Community Architecture (TCA) module and apply Entrust’s business practices to deliver a reliable internal customer experience.

Responsibilities include improving processes, serving as a liaison between customers and colleagues, documenting inquiries, and maintaining data integrity across Installed Base and order management systems.

Qualifications

• 2+ years of customer service experience in a service or manufacturing environment.
• Experience using integrated business systems and MS Office.
• Familiarity with Oracle EBS (Trading Community, Order Management, Installed Base).
• Familiarity with Salesforce.com or another CRM system.

Responsibilities

• Improve processes and systems to enhance the customer experience.
• Liaise between customers and colleagues to ensure timely information transfer.
• Document inquiries and issues in proper databases.
• Manage work load and collaborate with colleagues to meet performance standards.
• Maintain data integrity in Oracle Installed Base and related systems.

Skills

Customer service

Data entry

Microsoft Office

CRM systems

Education

Associate degree

Bachelor's degree in Business

Tools

Oracle EBS

Salesforce.com

Job description

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview:

At Entrust, our strength is how we effectively deliver leading-edge products and solutions to our customers, and we’re proud to set the standard for success in our industry. To support our growth, we’re seeking a Customer Data Specialist within the Global Customer Operation’s team. The Customer Data Specialist is responsible for the administration and tactical maintenance of data within the Oracle Trading Community Architecture (TCA) module. The position requires the use of independent judgment to manage all assigned projects, daily tasks, and interpret and apply Entrust business practices and systems. This individual is also responsible for providing Entrust’s internal customers with a highly reliable experience and additional projects and responsibilities as assigned.

Responsibilities:

Customer Experience

• Address opportunities for process and/or system improvements to enhance the customer experience
• Serve as a liaison between customer and non-customer facing colleagues to ensure timely and appropriate transfer of information and response to inquiries
• Accurately document inquiries and issues into proper databases
• Collaborate with colleagues as needed to manage workload
• Meet or exceed performance standards and metrics with a focus on quality, accuracy, timeliness, and effective communication

Installed Base (IB)

• Manage and respond to all Installed Base requests sent to Customer Master including, but not limited to:
• Moving serial numbers or instances to different partner or direct accounts
• Updating bill to or ship to site locations for serial number or instances
• Adding and updating preferred service technicians tied to their respective regions
• Moving serial numbers or instances to different end user accounts
• Inactivate and expire instances as requested by service, contracts, or marketing
• Create instances for items not in the installed base due to system errors
• Researching serial number information for service or contracts as requested
• Create child instances for field upgraded products
• Maintain integrity of the data that is entered into the Oracle Installed Base
• Inactivate, merge, and maintain all information in the Installed Base on an ongoing basis using the established processes and approvals
• Act as subject matter expert on Installed Base for departmental projects
• Additional responsibilities as assigned by department manager

Qualifications:

Basic Qualifications

• High School Diploma/GED and equivalent training, Associates Degree preferable
• 2+ years of customer service experience
• Experience in a service or manufacturing environment utilizing integrated business systems
• Proficiency with Microsoft Office
• Skilled in fast-paced, accurate data entry
• Familiarity with Oracle EBS, specifically for trading community, order management, and installed base
• Familiarity with Salesforce.com or another CRM system

Preferred Qualifications

• Bachelor’s degree in Business
• Excellent verbal and written communication
• Able to work independently and in a team environment, demonstrating professional demeanor in all work-related interactions
• Self-motivated with the ability to execute multiple projects at once with high-quality output
• Exhibits agility and flexibility to adjust to changing demands
• Ability to engage and interact with various teams with impact and influence
• Customer Service experience in a business-to-business environment

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Career Growth:

Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility:

Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration:

Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Compensation Range:

The pay range for this position is $25.00 - $28.00 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience.

• medical
• vision
• dental
• a generous 401(k) matching contribution
• life and disability insurance
• mental health coaching
• virtual fitness programs
• paid personal time off plus 12 paid holidays
• parental leave
• education reimbursement

Entrust is an EEO/AA/Disabled/Veterans Employer.

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.