Field Service Technician - (ON-SITE) Columbus, GA

Entrust Corporation; Field (KY); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical benefits from day 1

Paid time off (up to 4 weeks)

6 holidays + 6 floating holidays

401k with company match

Annual incentive program

Job summary

Entrust Corporation in Columbus, GA is seeking a 1st shift on-site Field Service Technician to support our customers with preventative and emergency maintenance on Entrust equipment. You will diagnose, repair, and test systems with a strong emphasis on reliability and customer satisfaction.

This role requires a high school diploma or GED, at least 2 years as an electromechanical technician, ability to lift 70 lbs, and willingness to travel to customer sites daily.

Qualifications

• High School Diploma/GED or equivalent.
• Minimum 2 years of electromechanical technician experience.
• Proficient problem solving and troubleshooting skills.
• Proficient with PCs, operating systems and relevant software.
• Willingness to drive to several customer sites daily and travel when required.
• Willingness to be on-call and work flexible hours/shifts, including temporary off-site assignments.
• Ability to lift up to 70 lbs and spend much of the shift standing, bending, and walking.

Responsibilities

• Perform high quality preventative and emergency maintenance services on Entrust equipment.
• Diagnose, test, and resolve issues on systems including embossers, laminating, magstripe, and data writing.
• Calibrate sensors and perform repairs as needed.
• Maintain accurate inventory levels in the ERP system and document service activity.
• Drive to customer sites daily to provide service and maintenance as applicable.

Skills

Problem solving

Troubleshooting

PC proficiency

Driving to sites

On-call availability

Willingness to travel

Education

Associate degree in Electronics

Tools

Electronic test equipment

Job description

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity‑centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview: WE ARE HIRING A 1ST SHIFT ON-SITE FIELD SERVICE TECHNICIAN IN COLUMBUS, GA Hours: Wednesday‑Sunday from 8AM‑5PM

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Total Rewards

• Medical Benefits from day 1
• Up to 4 weeks paid time off accrued within the 1st year.
• 6 paid company holidays + 6 paid floating holidays
• 401k with up to 6% company match
• Annual Incentive Program (bonus)

Responsibilities

• Perform high quality preventative and emergency maintenance services on Entrust equipment.
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include: Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing.
• Day‑to‑day repairs may consist of: Cleaning rollers, sensors, cavities and such as required Calibrating sensors, data read/write devices, application pressure, etc.
• Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
• Evaluation/ replacement of temperature/ proximity/ position sensors.
• Software adjustments for temperature, hardware positioning, etc.
• Utilizing repair and service manuals to troubleshoot card printer systems.
• Utilizing test equipment such as voltmeter and laptop.
• Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
• Maintain accurate and proper inventory levels utilizing the ERP platform as applicable.
• Follow established processes for service activity reporting and call management.
• Accept, organize, and respond to service calls utilizing a dispatch system.
• Drive to customer sites daily to provide service and maintenance as applicable.

Customer Interaction

• Interact with customer operations staff.
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
• Work to continually improve customer relations.
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values.

Learning and Development

• Participate in company sponsored personal development and quality initiatives.
• Complete all company training and development courses required by Entrust.
• Develop competency in required applications to confidently use diverse software and systems required by the operation.
• Assist less experience personnel that require assistance with difficult repair problems.
• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement.

Qualifications

Basic Qualifications

• High School Diploma/GED or equivalent.
• Minimum of 2 year of electromechanical technician experience.
• Proficient problem solving and troubleshooting skills.
• Proficient with PC’s, current operating systems and relevant software applications.
• For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work.
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off‑site short‑term assignments in other locations.
• Willingness to be on‑call.
• Ability to lift to 70 lbs. and spend the majority of the shift sitting, bending, stooping, walking, etc.
• Valid and active drivers license, insurability if applicable for the role.
• Overtime is required as needed.

Preferred Qualifications

• Associates degree in Electronics or related field or equivalent verifiable training.
• Additional electromechanical technician or field service experience.
• Entrust central issuance.
• Advanced technical education.
• Proficient in electro‑mechanics, digital electronics and software required to maintain Entrust and 3rd party products.
• Skilled with tools and electronic test equipment.

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. #ENT123

Career Growth

Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.

Flexibility

Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.

Collaboration

Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

Culture

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Compensation Range

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan.

In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well‑being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement.

Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].

Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.