Technical Trainer and Support Professional

Orion Healthcare Technology; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Orion Healthcare Technology, Inc. in the Omaha metropolitan area is seeking a Technical Trainer and Support Professional to deliver comprehensive product training to customers, including in-person and virtual sessions.

You will create clear training materials and tailor content for diverse user groups. You will troubleshoot user issues, provide timely support via phone, email, and remote sessions, and collaborate with product teams to update documentation and ensure customers are prepared for

Qualifications

• Experience in Technical Training or similar roles focused on end-user education.
• Background in Training & Development and structured learning programs.
• Strong communication skills to explain complex technical concepts clearly.
• Experience providing technical customer support, preferably in healthcare or software environments.
• Willingness to travel regionally for on-site client training when required.

Responsibilities

• Deliver product training to new and existing customers, in-person and virtual sessions.
• Develop clear training materials and customize content for different user groups.
• Answer technical questions and troubleshoot user issues promptly.
• Provide timely support via phone, email, and remote sessions.
• Collaborate with product and implementation teams to update documentation and prep clients for system changes.
• Gather user feedback and identify areas for system and process improvements.

Skills

Technical Training

Training & Development

Communication skills

Technical support

Documentation

Education

Associate or bachelor’s degree in education, information technology, healthcare, or a related field

Job description

Company Description

Orion Healthcare Technology, Inc., founded in 1992, focuses on bringing automation to the addictions and mental health field to simplify clinicians’ daily workflows and improve patient outcomes. Over the years, Orion has grown into a leading provider of health information technology, clinical supervision, and revenue cycle management solutions across the United States. The organization partners with behavioral health and addiction treatment providers to streamline documentation, reporting, and billing processes. Orion values innovation, collaboration, and responsive customer service to support its clients’ mission-driven work. Team members contribute to solutions that directly impact the quality and efficiency of care for vulnerable populations.

Role Description

The Technical Trainer and Support Professional is a full-time, on-site role based in the Omaha Metropolitan Area. This role is responsible for delivering product training to new and existing customers, including conducting in-person and virtual training sessions, developing clear training materials, and customizing content to different user groups. Day-to-day work includes answering technical questions, troubleshooting user issues, and providing timely support via phone, email, and remote sessions. The position collaborates with product and implementation teams to understand new features, update documentation, and ensure clients are prepared for system changes. The role also involves gathering feedback from users, identifying areas for system and process improvement, and helping clients adopt best practices in using Orion’s solutions.

Qualifications

• Demonstrated experience in Technical Training, Technical Trainers roles, or similar positions focused on end-user education.
• Background in Training & Development and Training, including designing and delivering structured learning programs.
• Strong Communication skills, with the ability to explain complex technical concepts in clear, accessible language.
• Experience providing technical customer support or help desk assistance, preferably in healthcare or software environments.
• Comfort with learning new software applications, documenting processes, and using common office and collaboration tools.
• Ability to manage multiple training engagements and support requests, prioritize tasks, and maintain attention to detail.
• Strong interpersonal skills and a customer-focused mindset, with the ability to work effectively with diverse user groups.
• Associate or bachelor’s degree in education, information technology, healthcare, or a related field is preferred.
• Knowledge of behavioral health or addictions treatment workflows is a plus.
• Willingness to occasionally travel within the region for on-site client training if required.