Technical Trainer

Concept Plus, LLC; Ogden (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life Insurance

Paid Time Off

11 Paid Holidays

Performance Bonuses

Tuition Reimbursement

Unlimited Training

Job summary

Concept Plus is seeking a Technical Trainer to support live end‑user training and assist other Trainers in delivering instructor‑led sessions in classroom settings. The role includes providing individual and small‑group support to ensure participant comprehension and reinforcing learner understanding.

Responsibilities span training logistics, pre‑class readiness, and program support, with opportunities to grow facilitation capability over time.

Qualifications

• U.S. citizenship is required.
• Bachelor’s degree from an accredited institution.
• At least 1 year of instructor‑led training experience.

Responsibilities

• Support live training sessions and provide one‑on‑one or small group assistance.
• Assist with training logistics: attendance, materials, room setup, and readiness checks.
• Coordinate with the Training Lead, Training Coordinators, and PMO on schedules and reporting.
• Contribute to trainer development through train‑the‑trainer sessions and post‑session debriefs.

Skills

Facilitation

Communication

Education

Bachelor’s degree

Tools

Oracle ERP

Job description

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award‑winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About The Role

Concept Plus is seeking a Technical Trainer to support live end‑user training. This role assists other Trainers in delivering instructor‑led training in classroom settings and provides individual and small‑group support to ensure participant comprehension. The Technical Trainer plays a key role in supporting training logistics, reinforcing learner understanding, and building toward greater facilitation capability over time.

What You’ll Do

• Training Support and Delivery
  • Assist and deliver training during live, in‑person training sessions across assigned functional areas
  • Provide one‑on‑one and small group support to participants who need additional explanation or clarification
  • Help manage classroom logistics including attendance documentation, material distribution, and room setup
• Pre‑class readiness
  • Escalate learner issues or concerns to the Training Lead or Training Coordinator as appropriate
  • Support pre‑class preparation by reviewing materials, job aids, and system scenarios
  • Confirm access and environment readiness in coordination with the Training Lead
  • Participate in internal dry runs and readiness reviews
  • Apply pre‑class checklists to ensure classroom and materials are ready prior to delivery
  • Flag and elevate any access or readiness issues to the Training Lead prior to go‑live
• Sit‑Behind Support (Receiving)
  • Receive structured coaching from team members during live delivery
  • Apply real‑time feedback to improve facilitation approach and instructional quality
  • Support the Training Lead in maintaining classroom pacing and engagement
• Support Role During Delivery
  • Observe Training Lead delivery techniques and apply lessons to own facilitation development
  • Document learner attendance and issues accurately during each session
• Program Support
  • Provide backup instructor support at the assigned ALC as needed
  • Coordinate with Training Coordinators and PMO on schedules, attendance, and reporting
  • Participate in train‑the‑trainer sessions to develop facilitation skillsSupport program improvement by flagging recurring learner questions or content gaps
  • Maintain communication with the Training Lead on daily task status
• Compliance and reporting
  • Adhere to contract requirements and training standards
  • Ensure accurate attendance tracking and issue documentation
  • Maintain clearance, site access, and travel readiness

Required Qualifications

• U.S. citizenship
• Bachelor’s degree from an accredited institution
• Minimum 1 year of instructor‑led training experience in in‑person and/or virtual settings
• Experience providing over‑the‑shoulder support or small group instruction
• Strong facilitation and communication skills
• Ability to travel between ALC locations as required (approximately 25%)
• Active Public Trust clearance or ability to obtain and maintain one

Preferred Qualifications

• Experience supporting DoD, Air Force, or depot‑level training programs
• Familiarity with supply chain, logistics, or enterprise systems
• Exposure to Oracle‑based or ERP‑enabled training environments
• Experience training adult learners in operational or production‑driven settings

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.