Clinical Support Trainer

Wellpath / Correct Care Solutions; Waterbury (VT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

DailyPay

Tuition Assistance

Employee Assistance Program (EAP)

Job summary

Wellpath / Correct Care Solutions is seeking a Clinical Support Trainer based in Waterbury, Vermont. In this role, you will deliver training and technical assistance for clinical software systems, ensuring effective use among staff. A clinical or nursing background is required, along with significant experience in healthcare support roles.

The ideal candidate will be adept at developing training materials, maintaining compliance, and improving operational processes. Join us to make a difference in the healthcare of underserved populations.

Qualifications

• 3+ years in a Clinical support role or 2+ years in a Correctional Healthcare role.
• Current knowledge of Windows Operating Systems.
• Ability to train technical and non-technical users.

Responsibilities

• Deliver end‑user training for clinical applications.
• Maintain training compliance and update documentation.
• Document support calls and create knowledge base content.

Skills

Clinical/Nursing Background

Excellent written and verbal communication skills

Proficiency in PCs and Microsoft applications

Education

Clinical/Nursing Degree

Job description

We're on a path to better healthcare. Join us

• Make a difference every day in the lives of the underserved.
• Join a mission driven organization with a people first culture.
• Excellent career growth opportunities.

Our Commitment

• Caring for overlooked, underserved, and vulnerable patients.
• Diversity, equity, inclusion, and belonging.
• Autonomy in a warm team environment.
• Growth and training.

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

• DailyPay, receive your money as you earn it.
• Tuition Assistance and dependent Scholarships.
• Employee Assistance Program (EAP) including free counseling and health coaching.
• Company paid life insurance.
• Tax free Health Spending Accounts (HSA).
• Wellness program featuring fitness memberships and product discounts.
• Preferred banking partnership and discounted rates for home and auto loans.

*Eligibility for perks and benefits varies based on employee type and length of service.

Why Us

Now is your moment to make a difference in the lives of the underserved. The team’s deep desire to help society's most vulnerable and often overlooked individuals unites us. We provide quality care with compassion, collaboration, and innovation, live by “Always Do The Right Thing!” and collectively do our part to heal the world, one patient at a time.

We see hundreds of thousands of unique individuals in our facilities month over month, many receiving direct clinical care, including lifesaving interventions such as Narcan.

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members and have best‑in‑class clinical resources for training, education, and point of care support.

How You Make a Difference

The Clinical Support Trainer is responsible for providing end‑user training and technical assistance for clinical software systems. The role develops and maintains training materials, user guides, and onboarding resources to support clinical staff. The trainer documents support cases, identifies process improvements, and creates knowledge base content for issue resolution. They also respond to user inquiries, ensure the confidentiality of inmate data, and maintain training compliance. Additional duties include updating technical documentation and implementing best practices to enhance software utilization.

Key Responsibilities

• Deliver end‑user training and provide technical support for clinical applications.
• Develop training materials, manuals, and onboarding programs for staff.
• Document support calls, create knowledge base content, and escrow unresolved issues.
• Respond to operational process gaps with solutions and efficiency improvements.
• Maintain confidentiality of inmate data and ensure compliance with documentation standards.

Qualifications & Requirements

EDUCATION

• Clinical/Nursing Background.

EXPERIENCE

• 3+ years in a Clinical support role or 2+ years in a Correctional Healthcare role.
• Current knowledge of PCs, Windows Operating Systems, and Microsoft applications.
• Excellent written and verbal communication skills.
• Ability to speak and train comfortably with technical and non-technical users.

LICENSES/CERTIFICATIONS

• Must obtain and maintain security clearance.

Equal Employment Opportunity/Affirmative Action Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.