Technical Trainer

Infojini Inc; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Infojini Inc is seeking a qualified candidate in Annapolis, Maryland to deliver technical training and develop documentation for users. The role demands excellent communication skills, extensive experience in adult education, and proficiency with software utilized by the Maryland Judiciary.

Applicants must hold a Masters Degree and should possess the ability to create user guides and content for technical training. Preferred qualifications include Microsoft certifications and experience in instructional design.

Qualifications

• Excellent communication and presentation skills.
• Extensive experience delivering technical training.
• Proficiency with Microsoft Office and Windows OS.

Skills

Communication skills

Interpersonal skills

Technical training

Troubleshooting skills

Microsoft Office proficiency

Technical documentation development

Adobe Captivate

Instructional design

Adult education experience

Education

Four-year college degree

Masters Degree

Tools

Case management software

PeopleSoft

Adobe Captivate

Storyline

Lectura

Job description

Qualifications

• Excellent communication (written and verbal) and presentation skills.
• Interpersonal skills that include the patience, tact, political correctness, and ability to work effectively with both technical and non‑technical users.
• Extensive experience delivering customer technical training programs to individuals and groups of users.
• Ability to assist in identifying and troubleshooting user‑defined problems, as well as participating in implementing appropriate solutions.
• Proficiency with current and legacy versions of the Windows operating systems (including XP, 7, 8, and others).
• Proficiency with current versions of Microsoft Office (including 2013, 2016, and 365).
• Ability to develop technical training documentation (user guides, quick reference cards, etc.) using college‑level writing skills and advanced formatting techniques.
• Must have the aptitude to become proficient with commercial and non‑commercial software and hardware used by the Maryland Judiciary including, but not limited to, case management software, PeopleSoft software, revenue collection software, personal computers, printers, cash register system components, scanners, and mobile devices.
• Must be agile in the use of Adobe Captivate and Storyline, as well as familiarity with Lectura, to develop online course content.
• Must have extensive experience providing education to adults in a work setting.
• Must have a four‑year college degree from an accredited university.
• Preferred – Microsoft certifications issued within the last five years.
• Preferred – Advanced degree in higher education or related discipline.
• Preferred – Documented experience or academic credentials in instructional design.
• Preferred – Experience delivering short‑term training for professionally diverse groups.
• Masters Degree (required).

All your information will be kept confidential according to EEO guidelines.