Desktop Support Technician

IMCS Group; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

IMCS Group is seeking a Desktop Support / IT Support Engineer in Plano, TX. The role provides end-to-end IT support for users, laptops, desktops, and enterprise systems. You will troubleshoot Windows environments and manage IT assets while explaining issues clearly to users.

The position emphasizes strong technical capability, flexibility, and effective communication. It involves coordinating with IT teams and maintaining documentation to ensure timely incident resolution.

Qualifications

• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Hands-on desktop and laptop configuration skills.
• Experience with Active Directory and domain environments.

Responsibilities

• Provide Level 1/Level 2 technical support for desktops, laptops, peripherals, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows OS, applications, drivers, and system configurations.
• Configure and troubleshoot laptops, desktops, docking stations, monitors, Wi-Fi, VPN, and end-user devices.
• Manage user accounts, password resets, group memberships, permissions, and access through Active Directory.

Skills

Windows 10/11 admin

Desktop/Laptop configuration

Active Directory

Group Policy

IT inventory & asset mgmt

TCP/IP & DNS/DHCP

Customer communication

Job description

Type-Contract W2

Mode of interview-Face to face

We are looking for a technically skilled and customer-focused Desktop Support / IT Support Engineer to provide end-to-end IT support for users, laptops, desktops, and enterprise systems. The ideal candidate should have strong hands‑on knowledge of Windows environments, Active Directory, hardware/software troubleshooting, and IT asset management.

The candidate should demonstrate strong technical capability, a flexible and adaptable attitude, and the ability to explain technical issues and solutions logically and clearly.

Key Responsibilities

• Provide Level 1/Level 2 technical support for desktops, laptops, peripherals, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows operating systems, applications, drivers, and system configurations.
• Configure and troubleshoot laptops, desktops, docking stations, monitors, Wi‑Fi, VPN, and other end‑user devices.
• Manage user accounts, password resets, group memberships, permissions, and access through Active Directory.
• Troubleshoot domain connectivity, authentication, Group Policy, network, DNS, and other Windows-related issues.
• Diagnose and resolve hardware, software, operating system, and connectivity problems using a structured troubleshooting approach.
• Maintain accurate IT inventory and asset records, including asset allocation, tagging, tracking, warranty, replacement, and disposal.
• Support the complete IT asset lifecycle from deployment to retirement.
• Maintain appropriate documentation of incidents, troubleshooting steps, resolutions, and asset information.
• Coordinate with internal IT teams and vendors to resolve complex technical issues when required.
• Ensure timely resolution of user incidents and service requests in accordance with agreed service levels.
• Follow IT security, access‑control, and company technology policies.
• Provide clear and professional communication to users, including explaining technical issues and solutions in an easy‑to‑understand manner.
• Remain flexible and adaptable when handling changing priorities, urgent incidents, and different technical environments.

Required Technical Skills

• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Hands‑on experience with Desktop and Laptop Configuration.
• Working knowledge of Active Directory and domain environments.
• Knowledge of user and group management, permissions, Group Policy, and account troubleshooting.
• Strong hardware and software troubleshooting skills.
• Experience with IT Inventory and Asset Management.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and network troubleshooting.
• Familiarity with common Microsoft applications and enterprise IT environments.
• Ability to use systematic troubleshooting and root‑cause analysis techniques.