Technical Support & Warranty Specialist - Dealer Relations

Kawasaki Motors Corp., U.S.A.; Lake Forest (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical, Dental, Vision and Pet ins.

401(k) match

Life and Disability benefits

Generous PTO policy

Up to 12 paid holidays

Employee discounts on Kawasaki

Job summary

Kawasaki Motors Corp., U.S.A. is seeking an experienced dealer service professional in Lake Forest, CA. You will respond to dealer questions, document calls, and support QA/Warranty with data and diagnostic knowledge.

Expect travel and close collaboration with cross-functional teams to improve dealer relations. Requirements include a high school diploma or GED and 10+ years in dealership service, with strong communication skills and the ability to work under pressure.

Qualifications

• High school diploma or GED required.
• 10+ years of dealership service department experience and/or training or equivalent.
• Must have strong communication skills, both oral and written.
• Ability to prioritize and manage multiple tasks.
• Detail- and deadline-oriented mindset.
• May require extended travel of several weeks.

Responsibilities

• Responds to dealer questions and resolves problems professionally.
• Accurately documents each call in the computer system.
• Gathers data for Quality Assurance and Warranty departments.
• Maintains current knowledge of Kawasaki's product line and new products.
• Researches diagnostic procedures and assists dealer technicians.

Skills

Oral and written communication

Task prioritization

Attention to detail

Enthusiasm and energy

Cross-department collaboration

Calm under pressure

Patience

Attendance reliability

MS Word and Excel proficiency

Willingness to travel

Valid Motorcycle License

Education

High school diploma or GED

10+ years dealership service dept. experience

Tools

Microsoft Word

Microsoft Excel

Job description

Kawasaki Motors Corp., U.S.A. is seeking an experienced dealer service professional in Lake Forest, CA. You will respond to dealer questions, document calls, and support QA/Warranty with data and diagnostic knowledge.

Expect travel and close collaboration with cross-functional teams to improve dealer relations. Requirements include a high school diploma or GED and 10+ years in dealership service, with strong communication skills and the ability to work under pressure.