Powersports Warranty & Tech Support Specialist

Cycles Worldwide, LLC; California; On-site; USD 65,000 - 90,000; Full time

Job summary

Kawasaki is seeking a technical and customer support professional to assist its dealer network with warranty and service issues across the powersports product line. You will handle calls, emails, and chats, document interactions, and gather data for QA and Warranty teams.

Qualified candidates will have strong communication, multitasking, and problem-solving skills, plus the ability to collaborate with other departments. Some travel may be required.

Qualifications

• High school diploma or GED required.
• Ten+ years of dealership service department experience or training.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Respond to dealer questions and resolve issues professionally; document calls.
• Gathers data for Quality Assurance and Warranty departments.
• Maintain knowledge of Kawasaki’s product line and learn new technical information.
• Research diagnostic procedures; assist dealer technicians with diagnostics.
• Assist in improving dealer relations through solid customer service and expertise.
• Authorize warranties and determine whether issues are covered.
• Provide additional coverage to increase customer satisfaction and loyalty.

Skills

Excellent communication

Multitasking

Attention to detail

Team collaboration

Calm under pressure

Problem solving

Education

High School Diploma or GED

10+ years dealership service experience

Tools

Microsoft Word

Microsoft Excel

Job description

Kawasaki is seeking a technical and customer support professional to assist its dealer network with warranty and service issues across the powersports product line. You will handle calls, emails, and chats, document interactions, and gather data for QA and Warranty teams.

Qualified candidates will have strong communication, multitasking, and problem-solving skills, plus the ability to collaborate with other departments. Some travel may be required.