Customer Experience Specialist - Warranty & Tech Support

Kawasaki; Lake Forest (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Pet 보험

401(k) match

Life and Disability benefits

Generous PTO policy

Up to 12 paid company holidays

Employee discounts on Kawasaki产品

Job summary

Kawasaki is seeking an on-site Customer Support Specialist in Lake Forest, CA. Responsibilities include handling inquiries via phone, chat, email, and letters, resolving warranty and dealer issues, and documenting all interactions in the Product Support system.

The role requires a high school diploma or GED (BA/BS preferred) and 1–2 years in customer service. CRM and DMS experience are a plus, with extensive Microsoft 365 use expected.

Qualifications

• Requires high school diploma or GED; BA/BS preferred.
• One to two years of relevant experience in customer service or training.
• Strong communication and ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Communicate with customers by phone, chat, letters, and email to advocate for customer satisfaction.
• Investigate and resolve warranty, parts, and dealer issues with product knowledge and internal coordination.
• Follow guidelines to independently determine satisfactory solutions and document communications in the system.
• Suggest solutions to maximize customer satisfaction while following Kawasaki policies and follow up to ensure resolution.
• Maintain current knowledge of Kawasaki products and participate in trainings.

Skills

Communication skills

Customer service

Teamwork

Organizational skills

Education

High school diploma or GED

BA/BS preferred

Tools

CRM platforms

DMS software

Microsoft 365 (Outlook, Word, Excel, Teams)

Job description

Kawasaki is seeking an on-site Customer Support Specialist in Lake Forest, CA. Responsibilities include handling inquiries via phone, chat, email, and letters, resolving warranty and dealer issues, and documenting all interactions in the Product Support system.

The role requires a high school diploma or GED (BA/BS preferred) and 1–2 years in customer service. CRM and DMS experience are a plus, with extensive Microsoft 365 use expected.