Technical Support Specialist: Dealer & Warranty Expert

Kawasaki USA; Lake Forest (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

Kawasaki is seeking a customer-focused technician-support role in Lake Forest, CA. You will resolve dealer questions, document calls, and assist with diagnostic procedures while maintaining up-to-date product knowledge. Expect travel and close collaboration with QA, Warranty, and service teams.

Requires a high school diploma, 10+ years in dealership service, and a valid motorcycle license; strong communication and Excel/Word skills are essential for success.

Qualifications

• Excellent oral and written communication skills.
• Strong customer service skills.
• Ability to prioritize and organize multiple tasks.
• Detail and deadline oriented with strong reliability.
• Collaborates with other departments to achieve outcomes.
• Dealer service experience is preferred but not required.
• Valid motorcycle license is required.
• Calm under pressure when solving technical questions.
• Patient and respectful in problem situations.
• Learn to use various software programs as needed.

Responsibilities

• Respond to dealer questions and resolve problems professionally.
• Accurately document each call in the computer system.
• Gather data for QA and Warranty departments.
• Maintain knowledge of Kawasaki product line and new tech info.
• Assist dealers with diagnostic procedures and support.
• Authorize warranties and determine coverage eligibility.
• Provide additional coverage to increase customer satisfaction and loyalty.

Skills

Excellent communication

Customer service

Prioritization

Attention to detail

Team collaboration

Calm under pressure

Patience in problem solving

Attendance reliability

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

10+ years dealership service experience

Tools

Microsoft Word

Microsoft Excel

Job description

Kawasaki is seeking a customer-focused technician-support role in Lake Forest, CA. You will resolve dealer questions, document calls, and assist with diagnostic procedures while maintaining up-to-date product knowledge. Expect travel and close collaboration with QA, Warranty, and service teams.

Requires a high school diploma, 10+ years in dealership service, and a valid motorcycle license; strong communication and Excel/Word skills are essential for success.