Motorcycle Product Support Specialist – Tech & Warranty

Kawasaki; Lake Forest (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kawasaki in Lake Forest, CA seeks a seasoned dealer service specialist to answer dealer inquiries, document calls, and gather QA data while staying current on product information.

You will support warranty processing and collaborate across departments to enhance customer satisfaction and loyalty. A valid motorcycle license and strong communication skills are required; extensive travel may be expected, with 10+ years in dealership service or related experience preferred.

Qualifications

• 10+ years in dealership service or related experience.
• Valid motorcycle license required.
• Strong communication and problem-solving abilities.
• Willingness to travel extensively as needed.

Responsibilities

• Respond to dealer questions and requests in a timely manner.
• Document calls and update CRM with details.
• Gather QA data to improve products and services.
• Learn and disseminate new product information across teams.
• Support warranty processing and coordination with departments.

Skills

Communication skills

Dealership service experience

Warranty processing

Travel willingness

Tools

MS Office

Job description

Kawasaki is seeking a highly experienced dealer service specialist in Lake Forest, CA to respond to dealer questions, document calls, gather QA data, and learn new product information. You will support warranty processing and collaborate across departments to enhance customer satisfaction and loyalty.

A valid motorcycle license and strong communication skills are required. Extensive travel may be required; 10+ years in dealership service or related experience preferred; proficiency with MS